Client Relations Intern at Irembo

Client Relations Intern

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer product, IremboGov, has enabled Rwandan citizens and foreigners to access over 100 public services online through a one-stop-shop platform. To date, we have made over 20M+ transactions through our platforms. We have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

Project Title: Optimizing Key Account Management for Exceptional Client Experience

We are looking for a Client Relations Intern to support the Client Relationship Management (CRM) team to maintain relationships with both new and existing clients, ensuring a world class client experience with our services. You will collaborate closely with our cross-functional teams, ensuring seamless communication and ensuring timely service delivery.

Project Description

The intern will provide support to the Client Relations Manager overseeing the key accounts portfolio by understanding the client’s needs, analyzing performance trends, and offering insights into untapped opportunities. They will also assist in documenting internal and external engagements related to client projects, ensuring regular updates are provided to the Client Relations Manager.

Scope of Work

• Document internal and external engagements related to client projects.

• Support in analyzing the performance trends of key accounts to identify areas for improvement.

• Advise the Client Relations Manager on the untapped opportunities within the key accounts' portfolio.

• Provide regular updates to the Client Relations Manager regarding project status and developments.

• Actively contribute to solving challenges and addressing issues within the key accounts portifolio.

• Support in the coordination of projects to ensure on-time delivery.

• Collaborate with internal stakeholders to ensure a seamless client experience and support client retention activities.

Required Skills

• Holds a Bachelor's degree in Business Administration, Marketing, Sales, or a closely related field.

• Demonstrates a strong ability to quickly learn new domains and excels in dynamic, fast-paced work environments.

• Possesses a mindset geared towards continuous improvement, actively seeking ways to enhance processes and outcomes.

• Exhibits proficient planning skills with the capacity to organize tasks efficiently and meet tight deadlines.

• Demonstrates a proactive approach to learning, staying abreast of industry advancements and incorporating them into practical solutions.

• Works effectively within a team, fostering collaboration and contributing positively to collective goals.

• Enthusiastic about technology, staying updated on trends and changes relevant to clients within the ever-evolving tech landscape.

Key Deliverables

• Achieve accurate and comprehensive documentation of all aspects of assigned projects, ensuring clear documentation of internal and external engagements.

• Generate detailed performance analysis reports for key accounts, offering strategic recommendations for improvement and growth.

• Identify and present untapped opportunities within the key accounts' portfolio, providing valuable insights to the Client Relations Manager.

• Positively contribute to team collaboration, sharing insights, and working cohesively to achieve collective goals.

• Demonstrate strong written and verbal communication skills, ensuring effective communication throughout project execution.

• Showcase the ability to learn quickly and adapt to the evolving demands of assigned projects, demonstrating a commitment to professional growth.

Work Tools and Benefits:

• Work laptop.

• Monthly communication allowance (MTN or Airtel).

• Breakfast, lunch, and hot beverages (tea, coffee) at work.

• Access to mental health support and therapy sessions with licensed therapists through a renowned mental wellness platform.

• Great working environment with growth & learning opportunities, a young, diverse & creative team!

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline: February 8, 2024

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.