Network Operations Intern at Irembo

Network Operations Intern

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer product, IremboGov, has enabled Rwandan citizens and foreigners to access over 100 public services online through a one-stop-shop platform. To date, we have made over 20M+ transactions through our platforms. We have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

Project Title: Operation Excellence

Operational Excellence: Establishing a 24/7/365 Network Operations Center

The project aims to establish a robust Network Operations Center (NOC) operating 24/7/365, responsible for continuous monitoring, management, and maintenance of our systems and infrastructure. With Irembo's expanding digital operations, a dedicated NOC is essential to ensure service reliability and availability. The initiative seeks to proactively identify and resolve issues to minimize downtime and enhance incident response times. It will reinforce our commitment to deliver uninterrupted service.

Project Description

To meet the growing demand for Irembo services, it's crucial to enhance our capabilities for maintaining high-performing systems. Establishing a 24/7/365 NOC with designated teams and processes ensures uninterrupted service through continuous monitoring, swift incident response, and proactive maintenance.

The NOC intern will support our 24/7/365 operations by assisting in resolving incidents, monitoring service performance, and proposing process improvements.

This role presents an opportunity for the intern to gain valuable insights and apply industry best practices in the dynamic field of NOC operations, thereby making significant contributions to the team's excellence.

Scope of Work

The NOC intern tasks will cover all aspects of software system and hardware infrastructure monitoring, incident management, and operations optimization.

What you will do:

• Monitor software, databases, networks and hardware infrastructure, ensuring optimal performance and availability.

• Contribute in the selection and implementation of monitoring tools and observability systems, to enhance visibility and control over our systems.

• Collect initial information and perform basic analysis and/or troubleshooting regarding system issues before assigning and escalating them to relevant teams.

• Participate in incident response efforts within the NOC, ensuring timely resolution of network, system, and application incidents.

• Develop and maintain a comprehensive understanding of the company's software systems, architecture, and infrastructure.

• Propose changes and/or improvements to the processes and procedures to improve operational efficiency.

• Provide system availability and performance reports and ensure accurate documentation.

• Work with cross-functional teams to prioritize and address incidents and problems in a timely and effective manner.

Required skills:

• Completed a degree in Computer Science, Information Technology, or a related field.

• Understanding of networking concepts and protocols.

• Knowledge of security principles.

• Basic understanding of monitoring tools and incident response processes.

• Strong analytical and problem-solving skills.

• Excellent communication skills (written and verbal).

• Ability to work in a team and collaborate effectively.

• Basic scripting or programming skills (JavaScript) are beneficial.

• Basic knowledge of ITIL (Information Technology Infrastructure Library) practices is a plus.

Key Deliverables

As a member of the NOC team contributing to this project, the main role is to ensure the seamless operation and performance of Irembo’s software systems and hardware infrastructure. 

The desired key outcomes are:

• Improving platforms, databases, networks, and hardware uptime and reliability to 99.99%.

• Enhancing visibility and control over our system's environment.

• Proposing tailor-made and data-driven solutions to other internal teams.

• Ensuring efficient NOC operations by enforcing adherence to processes and procedures within the team.

Work Tools and Benefits:

• Work laptop.

• Monthly communication allowance (MTN or Airtel).

• Breakfast, lunch, and hot beverages (tea, coffee) at work.

• Access to mental health support and therapy sessions with licensed therapists through a renowned mental wellness platform.

• Great working environment with growth & learning opportunities, a young, diverse & creative team!

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline: February 8, 2024

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.