Job Opportunities at Central University Hospital Of Kigali ( CHUK)

1. Director of Administration and Logistics Unit

Job responsibilities

1. Co-ordinate all activities and ensure the required standard of service is achieved and maintained
2. Develop and implement effective administration policies and procedures and review and update the procedures as required;
3. Oversee the annual budget preparation for the department and present for management approval; monitor and control the administration budget;
4. Supervise and review the performance of outsourced property managers and suppliers;
5. Develop and oversee the implementation of the asset management system and departmental policies and procedures;
6. Develop and maintain the annual asset management plans aligned with the departmental strategy and budget and in consultation with other departments where applicable;
7. Develop and maintain asset registers, including; acquisitions, maintenance management, transfers and valuations;
8. Prepare a business plan for the life cycle of assets, including; an analysis of pricing options utilizing life cycle cost, and recommendations on the most appropriate asset solution;
9. Participate in the development of logistics policies and procedures in line with the procurement policies and strategic objectives of the organization;
10. Administer transportation, logistics systems, imports or exports, or customer issues;
11. Monitor equipment import processes to ensure compliance with regulatory or legal requirements;
12. Oversees the transport and fleet management services and systems;
13. Evaluate the performance of outsourced garages and motor vehicle accessories providers;
14. Oversees the allocation and usage of fuel and ensure fuel accountability;
15. Oversee general administration services including outsourcing companies(Cleaning and porters, security, etc.), postal, telephone services, reception services and staff welfare;
16. Grow service delivery in order to meet client’s and expectations
17. To liaise with all staff to ensure effective and meaningful communication
18. Coordinate clinical archive and administrative documents/mails
19. Submit monthly, quarterly and annually report to the supervisor
20. Perform other related duties as required.

Minimum qualifications

• Bachelor's Degree in Economics, Public Administration, Administrative Sciences, Management, Procurement, Store Management, Supply Chain Management, Finance, Business Administration, Logistics Management, Assets Management, Hospital Management with 3 Years of relevant experience

• Masters in Management, Finance, Economics, Business Administration, Public Administration, Administrative Sciences, Hospital Management, Logistics Management, Supply Chain Management, Procurement with 1 Years of relevant experience

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2. Director of Public Relations and Customer Care Unit

Job responsibilities

• Monitor team members’ performance
• Assign tasks and projects to the PR and Communication Specialist
• Manage sensitive issues to maintain Hospital’s good reputation
• Developing relationships with media organizations
• Create and oversee the implementation of an overarching PR strategy
• Define the tone of the Hospital’s message and overall, and determine the communication channels our staff will primarily use
• Set clear operational goals for PR and Communication Specialist, provide guidance and support, and QA of all outgoing PR materials
• Oversee the evolution of our hospital’s good image across multiple platforms, including various social media networks
• Develop and maintain a positive relationship with the media and various influential organizations and individuals
• In collaboration with PR and Communication Specialist; organize interviews, press conferences, and other public relations events
• Compile reports on media coverage and document the results of our PR initiatives
• Participate with other members of the institution to lead CHUK achieve and maintain accreditation
• Collaborate with multidisciplinary Health Care Team Members
• Provide guidance to the customer service staff to ensure all customer needs are meet
• Work with the customer service team to deliver optimum service to our internal and external customers within the agreed timeframes
• Assist in the development of strong working relationships across all departments and raise awareness of support the customer service team can provide to service delivery
• Assist with building the capacity and attitude of the customer service staff to provide exceptional customer service
• Assist with the development and implementation of the Customer Relations Model
• Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital
• Monitor and report on customer service protocols and identify

• Process improvements relevant to customer service across the organization
• Train staff in all aspects of their customer care service role and liaise with all departments to provide guidance on our customer service systems
• Manage the roster system for all customer service staff
• Deal competently with customer complaints and take all possible actions to resolve relevant problems and complaints to their fullest satisfaction with minimal intervention of team leaders of ethic committee leader
• Advise management on system improvements in line with CHUK’s complaints Handling
• Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times
• Contribute to the Hospital environmental Hygiene
• Participating in the Quality Assurance and Quality improvement of the Hospital
• Submit monthly, Quarterly and Annually report to the Supervisor
• Perform other related duties as required

Minimum qualifications

• Bachelor's Degree in International Relations, Communication, Journalism, Public Relations, Media, Public Health with 3 Years of relevant experience

• Master's Degree in Public Relations, Journalism, Communication, Digital Media, International Relations with 1 Years of relevant experience

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3. Public Relation and Communication Specialist

Job responsibilities

1. Cover audiences and press conferences held by senior managers of the institution.
2. Maintain good relationships with various media both public and private for the benefit of the Hospital
3. Supervise translation and interpreting services subcontracted from specialized services
4. Write speeches, messages and press release of the authorities of the Hospital
5. Initiate and design communication programs to keep the public informed of the activities carried out by the institution.
6. Elaborate and monitor communication plan and submit it on concerned supervision's institutions
7. Make critical analysis of publications in national or international media concerning the institution and produce synthetic technical notes to authorities
8. Organize radio and TV broadcasts to inform the public on Institution’s activities;
9. Write articles for newspapers on progress of the institution mission achievement.
10. Make recommendations on institutional image improvement measures;
11. Design target messages for different public users and prepare budget related;
12. Elaborate and negotiate contracts with suitable radio and TV Medias for message's dissemination
13. Contribute to the hospital environmental hygiene
14. Participating in quality assurance and quality improvement of the hospital
15. Submit monthly, quarterly and annually report to the supervisor
16. Perform other related duties as required.

Minimum qualifications

• Bachelor's Degree in International Relations, Communication, Journalism, Public Relations with 3 Years of relevant experience

• Master's Degree in Public Relations, Journalism, Communication, Media, International Relations with 1 Years of relevant experience

CLICK HERE TO READ MORE AND APPLY