Job Opportunities at Ministry of Trade and Industry (MINICOM)

1. Front Desk Operation Officer

Job responsibilities

• Examine incoming mails/couriers for completeness;
• Answer inquiries about Services offered in MINICOM;
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly;
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking;
• Troubleshoot customer issues over the phone;
• Maintain a balance between institution policy and customer benefit in decision making;
• Handle issues in the best interest of both customers and the institution.

Minimum qualifications

• Advanced Diploma or Bachelor's Degree in Office Management, Communication, Public Relations, Marketing, Customer Relations, Hospitality Management

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2. Sector Strategic Planning, M& E Specialist

Job responsibilities

• Coordinate the whole process of planning and budgeting of the Ministry and affiliated agencies’ programs;
• Consolidate Ministerial action plans;
• Elaborate guidelines for the Ministry’s strategic plan;
• Provide technical support to different departments and/or Units in elaboration of their respective action plans and strategic plans;
• Plan Ministerial programs and projects in line with its vision, mission and goals;
• Participate in producing a consolidated budget for the Ministry and ensure that it’s entered into the appropriate software (SMART IFMS, etc.).
• Monitor the accuracy in budget execution in line with the Ministry’s Single Action Plan and advise the Ministry accordingly;
• Advise the Directorate General of Planning, Monitoring & Evaluation on necessary changes and or review to improve planning and budgeting exercise;
• To ensure Monitoring and Evaluation of the Ministry and affiliated agencies plans and programs,
• Provide monthly, quarterly and annual reports on Ministry Action Plan Implementation;
• Conduct baseline studies to establish initial program performance indicators
• Advise the Ministry on actions to be taken in order to ensure the efficient and effective implementation of plans and programs.

Minimum qualifications

• Bachelor's Degree in Economics, Public Policy, Project Management, Management, Development Studies, Statistics, Monitoring & Evaluation, Finance, Business Administration with 3 Years of relevant experience

• Master's Degree in Public Policy, Project Management, Economics, Management, Development Studies, Statistics, Monitoring & Evaluation, Business Administration, Finance with 1 Years of relevant experience

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