Job Opportunities at SONARWA Life Assurance Company Limited

SONARWA Life Assurance Company Limited (SONARWA LIFE) is a public limited liability company registered under the laws of Rwanda and licensed by the National Bank of Rwanda to transact the business of life assurance & pension management. The company is looking for competent & experienced people to take on different roles in the company.
1. Accountant.
Purpose of the Job:
This position is responsible for ensuring that company has accurate records of the financial transactions andnensure compliance with all relevant financial procedures and regulations.
Key Responsibilities.

• Preparing reports for management regarding the financial status of insurance company, including recommendations for changes in rates or coverage.
• Calculating taxes due on dividends or interest received from insurance policies.
• Calculating tax implications of transactions involving corporate insurance policies.
• Manage the accounting for insurance claims, ensuring accurate and timely processing.
• Manage accounting processes related to reinsurance agreements.
• Reconcile reinsurance accounts and ensure accurate reporting.
• Record day-to-day financial transactions, including premiums and claims.
• Maintain and reconcile general ledger accounts.
• Ensure compliance with accounting policies, regulatory requirements, and industry standards.
• Collaborate with internal and external auditors during financial audits.
• Address audit findings and implement corrective actions.
• Assist in the preparation of corporate income tax returns.

Minimum Requirements:

• Bachelor’s degree in finance, accounting, or any other related field from a recognized institution.
• Certified Public Accountant (CPA)/or Ongoing is an added advantage.
• At least two (2) years of relevant working experience in accounting/insurance related experience will be an added advantage.
• Knowledge of international financial reporting standards (IFRS).
• Knowledge of applicable taxes in Rwanda.
• Analytical skills.
• Report writing-ability.
• Excellent communication and interpersonal skills.
• Any other duties as may be assigned by management.

2. Officer/Underwriting.
Purpose of the Job:
This position is responsible to evaluate, price and prescribe the terms to apply on risks proposed to deliver the desired loss ratio and profitability.
Key Responsibilities of the Job:

• Review all applications for insurance, determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
• Prepare certificates and cover notes where necessary.
• Prepare policy documents, debit & credit notes & endorsements and authorize them within authority limits.
• Ensure premiums are settled as per company policy.
• Assess the loss ratios and ensure that only quality business in invited for renewal.
• Review renewal terms, ensuring renewal notices go out on time and follow up renewals to ensure high retention rate.
• Ensure timely preparation and dispatch of policy documents.
• Review suspense items and follow up on outstanding requirements with a view to reconciling them onmtime.
• Timely processing of quotations and tender documents, credits, and refunds.
• Maintain high standard level of customer service - responding to Life underwriting enquiries (walk-in clients, telephone, and emails).
• Liaise with intermediaries and direct clients on issues relating to their policies.
• Implement credit control policy and ensure that premiums are debited and collected as required; and
• Prompt handling and response to customer enquiries once received to ensure customer satisfaction.

Minimum Requirements:

• Bachelor’s degree in insurance, statistics, mathematics, Actuarial sciences, or Economics or in a related field.
• A minimum of two (2) years of relevant working experience in Underwriting of life insurance business.
• Excellent communication and presentation skills.
• Problem solving skills.
• Excellent interpersonal skills.
• Good negotiation skills.
• Good analytical skills.
• Computer literate in MS Office and other office applications.
• Understanding of the working environment /competitors.
• Technical competence in insurance.
• Basic knowledge of regulations.

3. Customer Relations/Receptionist Officer.
Purpose of the Job:
To provide customers with the best customer service possible in respect to all lines of business for Sonarwa Life.
Key Responsibilities of the Job:

• Receiving all customers and guests, and act as point of contact for complaints and escalate issues as appropriate.
• Digital communication: answer customer emails and phone calls.
• Follow-up and provide timely feedback on all customers issues or queries in collaboration with other departments staff.
• Maintain complete and accurate customer correspondence data.
• Prepare periodic reports on customer needs, issues or queries handled.
• Link all potential clients in the market who would be fit for Life products to Sonarwa Life to support cross selling efforts; and keep abreast of best practices and promotional trends in the market for better service delivery.
• Identify and develop problem solving methodologies to resolve customer issues.
• Promoting the company’s corporate image.
• Any other duty assigned by the line manager.
• Ensuring customer satisfaction and retention
• Ensuring 100% compliance to the company’s policy.

Qualification, Experience, Skills and attributes:

• Bachelor’s Degree in Insurance, Commerce, Business Administration, Business Management, or any other relevant field.
• A minimum of one (1) year of relevant working experience, especially in life insurance business.
• Excellent communication both verbal and written.
• Reporting skills.
• Problem solving skills.
• Excellent interpersonal skills and customer orientation.
• Good negotiation skills.
• Good analytical skills.
• Computer literate in MS Office and other office applications.
• Understanding of the working environment /competitors.
• Should be responsible and ensure confidentiality.
• Sound judgement.
• Adaptable to change.
• Driven to achieve results.
• Action planning, and prioritization skills
• Ability to work with a team.
• Flexibility.
• Customer service skills.

If you believe you fulfill all the requirements, please submit your application letter, latest CV, including three (3) referees, copies of degrees & certificates, & copy of ID, not later than 25th January 2024 to the following email address: recruitment@sonarwalife.co.rw

Only shortlisted candidates will be contacted for further recruitment steps.
Done at Kigali on 19/01/2024.