Senior Manager, IT Business Analyst at NCBA Rwanda

Job Title: Senior Manager, IT Business Analyst

Reports to: Head, Digital Business

Unit: Technology

Department: Digital Business

Grade: Band 6

Job Purpose Statement

The Senior Manager, IT Business Analyst will be the critical link between technology and business, ensuring seamless integration of the Digital Business product offerings with the market requirements and operational realities. S/He will play a vital role in adapting digital business product offering to diverse contexts, maximizing both commercial success and technological effectiveness.

The Senior Manager, IT Business Analyst will manage relationships with partners who collaborate with Digital Business to deliver services to customers. H/She will understand the products used by the customers and document how digital business and partner technologies integrate to provide services.

The Senior Manager, IT Business Analyst participates in testing and is critical in accepting the solutions before they are offered to the customers. S/He will develop technical solutions to problems and opportunities presented by the Business. Functional and non-functional aspects of the technical solutions should be considered utilizing the available technology assets.

Key Accountabilities (Duties and Responsibilities)

Business Analysis 30%

• Lead the team in analyzing and documenting user requirement into comprehensive functional requirements.
• Lead in technology acquisition to ensure the technology solves business needs
• Lead in prioritization of technology initiatives to ensure the best impact to the Digital Business
• Lead technology initiatives in close collaboration with the group to ensure business benefits are realized in a timely manner
• Provide technical support to various migration plan and monitor efficient use of specifications.
• Developing strategies to improve operational efficiency, such as by automating manual processes or introducing new technology tools into the workflow
• Support project management- Provide technical oversight on projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework

Partner Technology integrations 20%

• Understand and document partner technologies especially how the processes work with digital business processes for an acceptable customer experience of services provided.
• Lead in improvement of the services resulting from the integrations between digital business technologies and partner technologies.

Governance 20%

• Reviewing development efforts to ensure what is delivered is as per the agreed solution and enterprise architecture, functional requirements is in line with the Business intent. The review should be done with every iteration or change from Business requirements.
• Set baseline through introduction of standards and working practices such Business requirements documents, and technology acquisition.

Continuous Improvement 10%

• Engages with users and other stakeholders in identifying shortcomings and provide technical advice on enhancements and improvements to overcome the shortcomings.
• Delivers operational efficiency through a consistent review of the business operational needs in relation to the services and systems capabilities.

Stakeholder Management 10%

• Independently manage conflict among diverse partners and other stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.

Team leadership 10%

• Provides effective leadership to the teams by giving continuous support and guidance which translates into a conducive working environment and employee satisfaction. This includes identifying and facilitating the achievement of personal development initiatives that will grow the team’s knowledge and skills.

Behavioural Competencies

• Effective communication to stakeholders at different levels of leadership, technology and business understanding
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that is needed to support true performance and customer-service oriented culture.
• Team player and able to work with minimum supervision
• Ability to adapt to changes in systems and procedures
• Planning and organizing to effectively structure work assignments for timely delivery on system analysis assignments.
• Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly

Direct Reports: None

Indirect

• Reports Business analysts, Solution architects, and developers

Stakeholder Management: key stakeholders that the position holder will need to liaise/work

with to be successful in this role.

Internal

• Head if Digital Business
• Product managers
• Delivery managers
• IT software developers
• Service Management

External

• Vendors
• Partners providing services in collaboration with Digital Business

Decision Making Authority /Mandates/Constraints: the decisions the position holder is

empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.

Managerial – Create and manage technical designs in collaboration with business leaders and Technology

Work cycle and impact: time horizon and nature of impact (Planning)

(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)

Short-Term Planning – 6 - 12 months

Long-Term Planning – >1 year

Job Specification:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study from a recognized university.
• At least one certification in the following Business Analysis, Quality assurance, CBAP, TOGAF, ITIL Foundation or Design Thinking and Innovation.
• At least 7 years background in Business analysis, software development inclusive of databases, applications, infrastructure, and cloud technologies.
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.
• Proven track record in designing and implementing mass market complex projects within the financial services industry.
• Ability to communicate and influence even in ambiguous environments with no formal authority.
• Excellent understanding of DevOps, Agile working and CI/CD
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Excellent interpersonal skills, including teamwork, facilitation & negotiation.
• Experience in leading a high-performance team of engineers & solution architects.
• Experience in architecting, delivery and/or support of a Core Banking System is desirable.