Regional Branch Operations Manager at Equity Bank Rwanda

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 18 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

REGIONAL BRANCH OPERATIONS MANAGER (1) POSITION.

• To coordinate and support Operations within the Branches and meet targeted Customer service levels together with all the other expected performance parameters e.g Compliance, Audit, and financial performance Key performance Indicators (KPI’s).

Key Duties & Responsibilities

• Own, provide oversight and leadership in driving the Operations role and performance of all the branches.
• Co-ordinate and Support the Operations Managers activities in the Bank and work closely with Business in pursuit of the Overall subsidiary performance.
• Be a proven team player with ability to own and drive change management.
• Support Branch Operations Managers to Drive and deliver targeted business efficiency, Turnaround time, Operational risk excellence, identified business growth of each branch in the Bank by ensuring agreed Key Performance Areas, targets and KPIs.
• Drive adoption and utilization of business tools and technology to deliver desired business objectives and customer service excellence.
• Drive the digitization agenda within the Branches.
• Deliver excellent compliance and operational standards by meeting performance benchmarks set.
• Responsible for managing Operations across all Branches and key link to Director Operations and Central Operations, business teams in the country.

Additional Responsibilities:

• On request, participate in group wide business initiatives and provide expert advice on operations & business matters including any other matter that may be assigned from time to time.
• Ensure regular training coordination on customer service training, systems, product Knowledge is done.

Knowledge, Skills and experience Essential Knowledge

• In depth knowledge of Bank’s strategy, business model, products, technology and processes, operating structure, and business interfaces & interdependences.
• A good understanding of the bank’s policies and procedures.
• A comprehensive knowledge of competitor and market activity in the country.
• Good awareness of the banking and risk environment.
• General awareness of economic, social and cultural factors.

Key Critical Competencies

• Ability to take an enterprise and thought leadership approach.
• Business acumen, marketing & business development.
• Sound strategic thinking skills – ability to recognize and implement business strategies to drive profitability, growth, customer acquisition, customer experience and sales productivity.
• Excellent relationship building and networking skills (both internal & external).
• Conflict resolution, strong negotiation and persuasion.
• Communication for effective presentations, facilitation and report writing purposes.
• Interpersonal sensitivity to interact with others in a sensitive and effective way. Respects and works well with others.
• Building capability – facilitate an environment where staff can learn, develop and share knowledge. Knowledge, Expertise, Experience; Working experience and Professional membership.
• Graduate degree and or ACIB
• 10 years banking working experience with at least 5 years at management level in Retail Operations and Business.
• Knowledge of current trends & practices in business and management.
• Proficiency in MS Office tools.

If you meet the above requirements, submit your application quoting the job opportunity you are applying for to the email address below by 21st February 2024. Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.