RM Micro Banking Assistant Manager at Equity Bank Rwanda

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 18 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

RM MICRO BANKING- ASSISTANT MANAGER

Reporting to the Senior Relationship Manager, the RM- Micro Banking has the responsibility to ensure optimum customer acquisition, retention, and income generation from sales of all. Appropriate Assets, Liability and Cash Management products of the Bank, Best Class Relationship Management with Micro-Strengthening the bank’s brand in the Micro Market (Women, Youth, Agriculture, Trade and Retail and Drive the digitization journey of existing and new Micro Customers to ensure a high uptake on the Bank’s digital solutions).

Key Duties & Responsibilities

• To identify and develop a target pipeline and aggressively market for new profitable Micro customers from the identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Sell Bank Digital products and on-board existing and new customers on Bank digital platforms,
• Originate high quality Credit memos and ensure the Credit Risk is well assessed and mitigated prior to submission to Credit Approval Authorities within the Approved TAT.
• Ensure Micro Portfolio accountability, Monitoring and Quality of Assets is enhanced from origination and after disbursement (Reminders & Warning letters on NPLs, Insurance renews, Deferrals, etc.).
• Deliver set targets as per KPIs for Deposits, Risk Assets, Transactions, Digital products consumption by micro customers, Revenue, and the effective management of customers.
• Proactively research market and client related aspects and communicate information obtained through Market Intelligence Reports to pre-empt business risks and opportunities.

Qualifications, Knowledge, Attributes and Experience

• Business related degree from a recognized institution
• At least 4 years’ experience in in banking sector
• At least 2 years’ experience in credit/ lending in banking sector,
• Experience in Relationship management
• Holders of diploma in credit management will be an added advantage.
• Analytical skills to interpret and evaluate financial statements.
• Good understanding of the banking industry
• Sales Skills
• Strong communication and negotiation skills
• Excellent interpersonal skills
• Knowledge of the Banking Industry Rules & Regulations
• Customer Service Skills
• Results driven attitude.

If you meet the above requirements, submit your application quoting the job opportunity you are applying for to the email address below by 21st February 2024. Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.