Asset Recovery Associate at Ampersand Rwanda Ltd

Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa and the Global South towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand

Ampersand is Africa’s emobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and more cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric.

The company started in Kigali, Rwanda and expanded into Nairobi, Kenya in 2022. Today it has over 2,000 e-motorcycles on the road and 36 battery swap stations across the two countries. Ampersand is leading the market in quality and affordable tech, customer traction, and operational systems. The Ampersand team consists of 300+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.

Ampersand is a company that values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and hard-working individuals in East Africa.

Our Values

Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.

Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations

Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.

Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.

Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.

About the role

Ampersand is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate.  We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assents including bikes, and batteries, and handle insurance-related cases.  

Roles and Responsibilities: 

• Creating the Assets recovery processes and improving them 
• Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities. 
• Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.
• Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed. 
• Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.
• Contributing to the development of efficient systems to facilitate the recovery of Ampersand assets. 
• To follow up with police reports for any accident on the battery or bike
• Follow up with bikes and batteries which may kept by police and recover them
• To report any incident and follow up with insurance companies
• Support asset finance agents to recover their bikes where applicable and work hand in hand with them
• Record any accident or incident involving Ampersand bike or battery

Ampersand is a good fit if:

• You are passionate about fighting climate change & promoting sustainable development 
• You are a proactive problem solver
• You are excited to work in a fast-growing and dynamic organization
• You are adaptable and thrive in rapidly evolving environments
• You value diversity and community in the workplace

Minimum Qualifications

• Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.
• Degree in management or related courses 
• Knowledge of device tracking and Google Maps navigation  
• Experience in data analysis and interpretation mostly geolocation data 
• Strong communication and collaboration skills to work effectively with traffic police, customers, and local government
• Quick learner and able to work in a fast-paced environment
• Ability to adapt to new technologies 
• Having a motorcycle driving license Category A or B is a must 

Timing

ASAP

Compensation

A competitive compensation with Rwandan market salary, health insurance for self and family.

Job location

This role will be based in Kigali, Rwanda. 

Application link: Click here

Deadline: March 8th, 2024