Customer Care Officers at Central University Hospital Of Butare (CHUB)

Job responsibilities

Ensure quality customer care services delivery:

• Development of strong working relationships across all departments
• Implement Customer Relationship Model.
• Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital.
• Implement service protocols and identify process improvements relevant to Customer Service across the organization.
• Record CHUB's security system to ensure system is fully operational.
• Resolve relevant problems and complaints from the public and advise on system improvements in line with CHUB's Complaints Handling
• Management of all problems related to customers
• Identify and report on performance constraints
• Submit monthly, quarterly and annually report to the supervisor

Minimum qualifications

• Bachelor’s Degree in Sociology

  0 Year of relevant experience

• Bachelor's Degree in International Relations

  0 Year of relevant experience

• Bachelor's Degree in Communication

  0 Year of relevant experience

• Bachelor's Degree in Journalism

  0 Year of relevant experience

• Bachelor's Degree in Public Relations

  0 Year of relevant experience

• Advance Diploma in Office Management

  0 Year of relevant experience

• Bachelor's Degree in Office Management

  0 Year of relevant experience

• Bachelor's Degree in Clinical Psychology

  0 Year of relevant experience

• Bachelor's Degree Social Work

  0 Year of relevant experience

• Bachelor's Degree in Public Health

  0 Year of relevant experience

• Advanced Diploma in Communication

  0 Year of relevant experience

• Advanced Diploma in Public Relations

  0 Year of relevant experience

• Advanced Diploma in Marketing

  0 Year of relevant experience

• Advanced Diploma in Customer Relations

  0 Year of relevant experience

• Advanced Diploma in Social Work

  0 Year of relevant experience

• Advanced Diploma in Sociology

  0 Year of relevant experience

• Advanced Diploma in Public Health

  0 Year of relevant experience

• Bachelor's Degree in Marketing

  0 Year of relevant experience

• Advanced Diploma in Linguistics and Literature

  0 Year of relevant experience

• Bachelor's Degree in Customer Relations

  0 Year of relevant experience

• Bachelor’s Degree in Translation and Interpretation

  0 Year of relevant experience

• Bachelor's Degree in Hospitality Management

  0 Year of relevant experience

• Bachelor's degree in Linguistics and Literature

  0 Year of relevant experience

• Advanced Diploma in Hospitality management

  0 Year of relevant experience

• Advanced Diploma in Development Studies

  0 Year of relevant experience

• Advanced Diploma in Travel and Tourism Management

  0 Year of relevant experience

• Bachelor's Degree in Travel and Tourism Management

  0 Year of relevant experience

• Advanced Diploma( A1) in Translation or Interpretation

  0 Year of relevant experience

• Advanced Diploma in International Relations

  0 Year of relevant experience

• Advanced Diploma in Journalism

  0 Year of relevant experience

• Advanced Diploma in Clinical Psychology

  0 Year of relevant experience

Required competencies and key technical skills

• Resource management skills

• Analytical skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/ or French. Knowledge of Swahili is an added advantage

• Knowledge of customer service practices

• Analytical and problem-solving skills

• Communication skills

• Problem solving skills

• Speaks clearly and persuasively in positive or negative situations