Injustice Cases Administration Specialists at Ombudsman Office

Job responsibilities

• Review and analyze complaints cases received from citizens and propose appropriate action;
• Conduct and organize the mediation and prepare the reports
• Conduct citizens hearing and prepare the reports;
• Update complaints database and provide reports on monthly basis;
• Monitor and follow up the Cyber-Cafes functioning;
• Manage complaints database and ensure its regular update
• Provide statistics related to injustice;
• Monitor, document and follow up injustice cases hand over to local authorities and to ensure that they are completely solved;
• Establish weekly, monthly, annual activities reports;
• Manage the equipment and materials put at his/her disposal;
• Performs other duties assigned by the supervisor.

Minimum qualifications

• Bachelor’s Degree in Public Administration,Governance and Leadership, Sociology, Social Work, Governance and Development, Administration Science, Management, Peace Studies and Conflict Resolution, Peace and Conflict Studies, Peace and Conflict Transformation, Development Studies, Law, Peace Studies, Business Administration with 3 Years of relevant experience
• Master's Degree in Public Administration, Peace Studies, Sociology, Governance and Leadership, Social Work, Governance and Development, Administrative Law, Civil Law, Public Law, Administration Science, Peace Studies and Conflict Resolution, Peace and Conflict Studies, Peace and Conflict Transformation with 1 Years of relevant experience

Required competencies and key technical skills

• Resource management skills

• Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• Legal analytical skills;

• Knowledge of Rwandan legal system with a good knowledge of other legal systems;

• Communication skills

• Interpersonal skills

• Team working Skills

• Reporting and writing skills