Digital Ambassador Supervisors at Rwanda Information Society Authority (RISA)

Job Title: Digital Ambassador Supervisors (Burera,Gasabo, Bugesera, Ngoma, Gicumbi, Nyanza, Muhanga, Nyamasheke, Rusizi, Nyagatare, Gakenke, Rulindo

Job responsibilities

Act as the supervisor of DAs’ daily activities

• Collaborate with the DAP coordination office working within RISA to draft, revise and approve DAs monthly and quarterly plans
• Lead quarterly reviews of the DAs’ achievements
• Consolidate/review the DAs’ monthly reports for submission to the DAP coordination office in RISA, inter alia using interactive/online reporting tools.
• Conduct regular field visits to assess DAs’ training sessions to ensure quality and consistent delivery
• Ensure effective management of DAP equipment and tools
• Collect data and feedback from trained citizens to validate DAs’ reports and ensure quality assurance of DAP delivery
• Participate in quarterly, and/or at needed intervals, monitoring and evaluation (M&E) efforts for the program and inform future iterations of the learning content and other aspects of the program and its development • Supervise the learning and development process for the DAs and ensure their full participation in related programs/training
• Act as the administrator for the learning management system and responsible for releasing content as per the DAP schedule, and flagging any technical issues with the learning content
• Act as liaison for any inquiry and request from DAs to the DAP coordination office in RISA.
• Collect information and report on other digital skills development related activities conducted in the district.
• Act as a liaison between DAP coordination office in RISA and the district and other stakeholders.
• Participate in DA trainings which will be provided throughout the project lifecycle.
• Participate in DAP-related planning activities within the DAP coordination office. Reporting:
• The Digital Ambassadors Supervisors will report to the DAP coordination office.

Deliverables:

• Monthly report which will include number of trained citizens per district disaggregated by gender, areas of training, and other details based on a template that will be provided by RISA.
• Monthly report on Digital Community Clubs at the district level Terms of employment:
• This is a position with initial contract of one year, renewable based on performance and availability of resources
• The duty station will be located in the designated district assigned to the supervisor in question Selection Criteria:
• Rwandan national • Kinyarwanda fluency
• English proficiency
• Aged between 22 years and 35 years.
• Must have A0 or A1 level equivalent education ICT or a related field.
• Must submit a certificate of residence signed by the Cell leadership of one of Burera district as a proof that he/she resides in the district where he/she will operate.
• Must be able to dedicate their full time to being a digital ambassador supervisor. Required experience and skills:
• At least 2 years of proven prior experience as a trainer/instructor
• Proof of digital skills or ICT-related competency, preferably via the
• International Computer Driving License (ICDL), Digital Skills foundation, IT Essentials or Cybersecurity certifications.
• Structured work style with a high degree of self-organization, flexibility and creativity
• Strong communication, presentation, and moderation skills
• Previous experience as a people manager or supervisor is an added advantage

Minimum qualifications

• Advanced diploma in Computer Science, Computer Engineering, Information and Communication Technology, Business Information Technology, Electronics and Telecommunication with 2 Years of relevant experience
• Bachelor’s Degree in Computer Science, Computer Engineering, Information and Communication Technology, Electronics and Telecommunication, Business Information Technology with 2 Years of relevant experience

Required certificates

1. Icyemezo cy’uko utuye wandikirwa n’akagali

Required competencies and key technical skills

• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Problem solving skills
• Networking skills