Front desk Support Officers at Rwanda Revenue Authority

RRA Temporally team

Job Title: Front desk Support Officer

Grade: S2

Supervisor: Supervisor in Charge of One Stop Service Center

Location: RRA WORK STATIONS

Working Mode: Office

Purpose

Front desk officers are responsible for taking care of guests and taxpayers. Their work mainly involves interacting with customers and business partners, either in person or through direct phone calls, and answer all guests’ questions and concerns

Key duties and responsibilities

1. Give a clear direction, orientation or walk the customer to the destination office where he/she will be served and ensure appropriate introduction to the right person
2. Handle customers’ consultations, issues and complaints in a professional, friendly, hospitable manner that meets and exceeds customer expectations
3. Always present oneself with welcoming, understanding and supportive gestures and non-verbal elements of communication
4. Protect and promote RRA image, keep the Reception area organized, and never leave the reception area unattended during work hours
5. Provide effective, timely and quality feedback to customers’ enquiries
6. Report on a weekly and monthly basis on complaints, challenges, and inquiries of customers
7. Any other assignment as may be given by your supervisor.

Required Academic Qualification    Preferred Qualifications

1. Bachelor's Degree in Business Administration specialized in Marketing
2. Bachelor's Degree in International Relations specialized in diplomacy
3. Bachelor's Degree in Mass Communications, specialized in Public relation or electronic media.

   Relevant Qualifications Required Trainings

1. customer care Trainings,

 Required Competencies

1. Communication
2. Analytical skills
3. Problem solving
4. Time management
5. Resource management
6. Computer skills
7. Customer centric
8. Accountability
9. Client/Citizen Focus
10. Customer care

Required Experiences

• 1 year experience in Customer care or Front desk magement