Principal Technical officer in charge of Hardware maintenance at Rwanda Revenue Authority

Hardware Maintenance Team

Job Title: Principal Technical officer in charge of Hardware maintenance

Grade: T3

Supervisor: Director in charge of IT Support & Service Desk Unit

Location: HQ

Working Mode: Hybrid

Purpose

A Principal Technical Officer in charge of Hardware Maintenance will be responsible for diagnostics and reparations of all RRA IT equipment and other Electrical-Electronics equipment used in RRA Key duties and responsibilities

• Installation and configuration of computer hardware, Operating Systems, and Applications.
• Provide face-to-face technical support and assistance, over the phone or using remote access and remote-control computer software, to all RRA staff for set up systems or resolve issues.

• Perform Maintenance, repair and installation tasks for all IT electrical and electronics equipment including Computers, Scanners, Printers, Photocopier Machines, projectors, e-Seals, CCTV Cameras,..
• Reporting and Documentation: Generate reports on accomplished tasks, maintenance activities and equipment status.
• Follow diagrams and written instructions for troubleshooting faults or configuring systems.
• Establishing a positive working relationship with users and collaborating effectively with other IT Teams.
• Deliver the IT Technical Support to final users of all RRA IT equipment.
• Replace defective and malfunctioning equipment, such as disks, memory modules, interface cards, video and audio cards, network cards, UPS units, printers, CCTV Cameras, and monitors.
• Carry out and/or Oversee the Curative and Preventive Maintenance and Operation of Data Center infrastructures including Air Conditioning Systems, UPSs, AVRs and Fire Suppression Systems.
• Electrical and LAN Cabling Installation: Perform or Supervise the Installation of Electrical Wiring and LAN Cabling to support IT equipment connectivity within RRA Offices.
• Demonstrate the ability to work effectively in fast-paced environment, prioritize tasks and adapt to changing requirements while maintaining high standards of quality and proffessionalism.
• Flexibility in adjusting hours, including weekends and occasional overtime may be required.

Required Academic Qualification    Preferred Qualifications

1. Bachelor's Degree in Electrical and Electronics Engineering specialized in Electrical Power Engineering
2. Bachelor's Degree in Computer Sciences specialized in Information Technology
3. Bachelor's Degree in Computer Engineering specialized in Information Technology
4. Bachelor's Degree in Electronic and Telecommunication specialized in Information Technology
5. Bachelor's Degree in Science, Electronics and Telecommunication specialized in Information Technology
6. Bachelor's Degree in Science in Engineering specialized in Electronics and Telecommunications Engineering
7. Bachelor's Degree in Science with Honours in Computer Science
8. Bachelor's Degree in Information Technology specialized in Information Technology
9. Bachelor's Degree in Science in Information Technology specialized in Information Management

 Required Competencies

1. Resource management
2. Computer hardware diagnostics and replacement
3. Able to read electrical and electronics drawings
4. Able to operate technical tools Such as drilling machine, grinding machines, Digital Multimeter as well as Soldering PCB components.
5. Electrical and LAN Cabling Installation

Required Experiences

1. 6 years experience in Experience in IT hardware maintenance