Retail supervisor at Bboxx Capital Rwanda

Job Description 

Position name: Retail supervisor

Reporting to: Retail Area Manager

Position supervises: Shop Manager, Shop technicians

Job grade

Department: Retail and sales

Job Purpose (summary)

The Retail Supervisor: As a Retail Supervisor you will be driving the key metrics of a shop, grow shop sales and portfolio, by ensuring acquisition of quality customers, run sales, installation, and repossession to ensure a good portfolio hence good collection rate. You will have the opportunity to build and manage a network of Retail agents a cross designated territory you’ll be operating in, technicians and one shop manager. This is an opportunity given to very strong performers to build up the skills of a manager and later move up in the organization.

Key Responsibilities

• Drive the shop towards profitability by meeting sales and Cash collection rate targets Month on Month plus making sure default rate is kept below the target.
• Create and maintain an incredible sales team. 
• Meet the sales objectives through careful planning and motivating your team.
• Meet the technician target through a laser focus on efficiency.
• Meet the operational standard we expect at the shop.

Tasks

• Hiring sales agents who are very effective sellers and good representative of BBOXX
• Training sales agents to offer an incomparable customer service.
• Managing the schedule of sales agents and motivating them to reach new heights.
• Supporting and coaching Retail agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and taking necessary actions.
• Organizing the Retail agent network geographically
• Responsible for shop technician’s performance.
• Managing the schedule of shop technicians and motivating them to reach new heights.
• Assignment and communicate sectors to shop technicians with the aim of distributing evenly customers from different sectors but also taking into sectors proximity to be cost effective.
• Monitoring their performance against objectives and take necessary actions.
• Responsible to implement marketing strategy in coordination with Retail Area Manager
• Responsible for the day-to-day operations at the shop. 
• Supervise the Shop Manager, organize shop workflow for example stock management. 
• Report to the Retail Area Manager about the shop performance on daily basis vs it’s daily run rate. 

Education Qualifications & Skills

• Have a university diploma and 3 years’ working experience in sales. 
• Have prior experience in sales management, we are not looking for the “striker” of a football. 
• team but for the head coach. 
• Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns. 
• Be proficient with the Microsoft Office product e.g. word, excel and power point.

Desired skills include:

• Ability and desire to sell. 
• Excellent communication skills 
• A positive, confident, and determined approach 
• Resilience and the ability to cope with rejections. 
• A high degree of self- motivation and ambition to deliver results. 
• The skills to work both independently and as part of a team. 
• Capacity to flourish in a competitive environment 
• You are committed to amazing customer experiences - going the extra mile for the customer.

Interested candidates should send application no later than 24^th May 2024 via email at careers.rwanda@bboxx.co.uk.