Customer Care Officers at Kayonza District

2 Customer Care Officers at Kayonza District
Customer Care Officers

Kayonza District | Type: Job
Published: 2024-05-24 | Deadline: 2024-05-31

Job responsibilities

Key Duties and Tasks:

  • Assist with placement of orders, refunds, or exchanges.
  • Create and maintain reports about customer interactions.
  • Deal directly with customers either by telephone, electronically or face to face
  • Direct customers to online resources
  • Greet customers warmly and ascertain problem or reason for calling.
  • Handle and resolve customer complaints
  • Resolve customer complaints via phone, email, mail, or social media.
  • Respond promptly to customer inquiries
  • Update customer records in the system, including notes about interactions
  • Use telephones to reach out to patients and verify account information.
  • Organize workflow to meet patient timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage patient' accounts
  • Keep records of interaction interactions and transactions
  • Record details of inquiries, comments and complaints
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Perform other related duties as required by his/her supervisor

Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor's Degree in Communication

    0 Year of relevant experience

  • Bachelor's Degree in Public Relations

    0 Year of relevant experience

  • Bachelor's Degree in Office Management

    0 Year of relevant experience

  • Bachelor's Degree in Marketing

    0 Year of relevant experience

  • Bachelor's Degree in Customer Relations

    0 Year of relevant experience

  • Bachelor's Degree in Hospitality Management

    0 Year of relevant experience

Required competencies and key technical skills

  • Professionalism

  • Excellent Communication Skills

  • A patient manner and responsible attitude

  • Creativity and Innovation