Customer Care Officers at Kayonza District
Kayonza District |
Type: Job
Published: 2024-05-24 | Deadline: 2024-05-31
Job responsibilities
Key Duties and Tasks:
- Assist with placement of orders, refunds, or exchanges.
- Create and maintain reports about customer interactions.
- Deal directly with customers either by telephone, electronically or face to face
- Direct customers to online resources
- Greet customers warmly and ascertain problem or reason for calling.
- Handle and resolve customer complaints
- Resolve customer complaints via phone, email, mail, or social media.
- Respond promptly to customer inquiries
- Update customer records in the system, including notes about interactions
- Use telephones to reach out to patients and verify account information.
- Organize workflow to meet patient timeframes
- Direct requests and unresolved issues to the designated resource
- Manage patient' accounts
- Keep records of interaction interactions and transactions
- Record details of inquiries, comments and complaints
- Prepare and distribute customer activity reports
- Maintain customer databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Perform other related duties as required by his/her supervisor
Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor's Degree in Communication
0 Year of relevant experience
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Bachelor's Degree in Public Relations
0 Year of relevant experience
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Bachelor's Degree in Office Management
0 Year of relevant experience
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Bachelor's Degree in Marketing
0 Year of relevant experience
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Bachelor's Degree in Customer Relations
0 Year of relevant experience
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Bachelor's Degree in Hospitality Management
0 Year of relevant experience
Required competencies and key technical skills
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Professionalism
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Excellent Communication Skills
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A patient manner and responsible attitude
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Creativity and Innovation