Databases Administrator at NCBA Rwanda

Job Title: Databases Administrator

Reports to: Manager, IT Infrastructure

Unit: IT Infrastructure

Department: Information Technology

Grade: Band 4

Date:

Job holder: Supervisor:

Signature: Signature:

Job Purpose Statement

The Databases Administrator role is to support the NCBA Rwanda database infrastructure and backup activities. This includes developing, maintaining, supporting, and optimizing key functional areas; particularly NCBA Rwanda databases, database storage, database server operating systems and database backups in collaboration with external vendors, system experts and consultants.

Key Accountabilities (Duties and Responsibilities)

Database Maintenance

• Maintenance and development of all databases.

Database Management

• Manage Databases Recovery Service Agreements to ensure projects, incidents, problems and escalations are dealt with according to defined set of policies, processes, procedures and SLA's.

Database Integration

• Effectiveness of integration of database strategy / blueprint with the bank's business direction

Database Security

• Effectiveness of the databases security (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access

Database Security

• Plans, Designs and implements Database projects in accordance with Bank’s requirements and Monitor
• Capacity/Performance of the bank’s databases to ensure optimum efficiency

Customer

• Ensures the implementation and compliance of the consumer data protection principles in the bank.
• Customer satisfaction:

→ Ensuring proper and prompt service delivery

→ Maintaining effective communication with customers

→ Demonstrating appropriate attitudes towards consumers

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly

Direct Reports None

Indirect

Reports None

Stakeholder Management: key stakeholders that the position holder will need to liaise/work

with to be successful in this role.

Internal

IT Department

Group IT

External (vendors)

Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.

• Structure of the databases and database infrastructure within approved guidelines
• Databases design, reviews and improvement proposals

Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)

3 - 6 months

Ideal Job Specifications

Academic:

• Bachelor’s Degree in Computer Science, Information Technology or related field.

Professional:

• ITIL, OCA, OCP, OCM, other relevant professional qualifications in IT field would be an added advantage
• Microsoft Certified: SQL Server Database Administration Fundamentals would be an added advantage

Desired work experience:

• Two years’ experience in databases and storage support, and backups on medium to large organizations.
• Working experience in a bank or other financial services organization would be added advantage

Ideal Job Specifications

NCBA Bank Core Value Behaviours (Performance Drivers)

1. Confident (Self Mastery): Describes people who are self-assured, in control, bold and deliver to the highest standards of expectations with ease while exhibiting the sort of present that builds confidence in others
2. Comfortable (Connecting with people): Describes people who are cool and resilient under pressure, honest in every dealing, open to constructive criticism, can be relied on to deliver.
3. Elegant (Effortless delivery): Describes people who demonstrate effortless simplicity and are able to do mundane things with grace and flair. They connect easily with different audiences, exhibit finesse in all interactions and have a high sense of values that they uphold at every turn.
4. Prestige (Pride and ownership of our work): Describes people who believe in themselves, are respected and treat others with respect and occupy a significant place in people’s minds.

Ideal Job competencies

Technical Competencies

• Organization development to effectively plan databases, server hardware, Linux & UNIX operating systems, and Windows operating systems support for optimal performance.
• Knowledge and experience in modern practices for databases, server hardware, Linux and UNIX operating systems, and Windows operating systems architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of databases, server hardware, Linux and UNIX operating systems, and Windows operating systems design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Basic knowledge of banking regulations related to data management.

Behavioural Competencies

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Problem-solving skills and attention to detail.