Operations Administrator at GardaWorld

OB OPPORTUNITY.

Position: Operations Administrator.

Reports to: Country Head of Security Operations (HSO), with a dotted line to Africa Ops Admin.

Direct Reports: N/A

Location: Primarily Kigali, Rwanda – with field Travels when necessary

Externally: Main cooperation with the Head of Security Operations, Service Line Heads, Staffing Officers, Timesheet/Rostering Clerks, Finance, HR, Africa Operations Support Manager, Africa Operations and Legal Assistant.

Garda World is the one of the largest privately owned Integrated physical Security, Cash Management, and risk Management companies in the World.

Our Services are important to our clients as they rely on us to keep them and their environments safe. We offer Peace of mind for our clients who Operate in a complex World, by providing a wide range of industry-leading security Services delivered by experienced and knowledgeable experts.

Through our comprehensive security solutions, we help protect businesses, Employees, Communities and Assets and make the world a safer place.

Key Responsibilities:

• Collate Ops Manager Client Visit Form Data, transfer into monthly Corrective Action Plans
• Collate Supervisor Visual Aids and incorporate into presentable reports on Excel
• Assist in the administration and compilation of country and service line KPIs
• Oversee and administer Ops SharePoint File Plan
• Oversee the Risk Assessment tracker.
• Support the Head of Security Operations with all administrative tasks – presentations, trackers, chasing of returns, CRM closures.
• Ensure all legal requirements such as vehicle licences and certificates for Ops personnel remain up to date.
• Liaise with HR to ensure compliance on SO files and discipline.
• Addressing branches and projects manpower requirements,
• Tracking and reporting on operations Key Performance Indicators,
• Operational support to various business units, branches and projects,
• Collation and reporting of weekly/fortnightly/monthly reports, including Labour Scorecard, OSCA, KPIs, etc.
• Management of operations admin functions including internal requisitions, leave management, report generation, documentation, and support,
• Oversee CRM complaints and provide HSO with a weekly report on items not closed; then monitor closure in conjunction with Field Coordinator(s), HOG and customer service for report to HSO.

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.

• Minimum three (3) years’ Security service experience in Operations, Staffing, Finance, Customer Service, or HR
• Bachelor’s degree in business administration, Information Technology or any other relevant field.
• Technical understanding of commercial security.
• Experience in delivering data-driven recommendations to management in a fast-paced and demanding environment.
• Highly competent with IT and Microsoft office applications.
• An understanding of the defence and security sector.
• Excellent organizational skills.
• Good communication skills. Ability to speak/write in Kinyarwanda, English, and French would be an added advantage.
• Ability to work under pressure.

Competencies:

• Excellent interpersonal skills and experience of engaging effectively with a diverse range of stakeholders and individuals.
• experience prioritizing and managing tasks to delivery high quality outcomes on demanding time scales
• Leadership and people management skills
• Experience in data collection and analysis
• Excellent oral and written communication skills
• Excellent Computer skills. Experience working with ERP Systems (Microsoft Navison) and the full Microsoft Office Suite.
• Planning, coordination, work monitoring and problem resolution
• Understanding of financial reporting in decision making

Interested candidates are requested to send the application letter and an updated Curriculum Vitae, to: info.rw@garda.com on or before June 14^th, 2024.

Note: Female Candidates are encouraged to apply.

Only shortlisted candidates will be contacted.