Field Officer-ICT at Enabel

1 Field Officer-ICT at Enabel
Field Officer-ICT

Enabel | Type: Job
Published: 2024-06-07 | Deadline: 2024-06-18




Enabel is the Belgian development agency. It implements Belgium’s governmental cooperation. The agency also works for other national and international donors. With its partners in Belgium and abroad, Enabel offers solutions to address pressing global challenges - Climate Change, Urbanisation, Human Mobility, Peace and Security, Economic and Social Inequality - and to promote Global Citizenship. With 2,100 staff, Enabel manages about 200 projects in twenty countries, in Belgium, Africa and the Middle East.

Its staff members in Brussels and overseas embody the commitment of the Belgian State and other development partners to international solidarity.

Enabel has recently signed a five-year bilateral cooperation program (2024 - 2029) to start in July 2024, with a total budget of 95 million euros, in three priority development sectors in Rwanda: health, agriculture, urbanization and support in public financial management. Enabel is also implementing many other projects funded by thirst parties (European Union and European development Actors).

To ensure business continuity and user satisfaction by guaranteeing a secure, high-quality IT infrastructure, software updates and a timely support service for interventions, Enabel is currently looking for a Field Officer in ICT (f/m).

Duty Station: Kigali, Country Office.

Duration of the contract: Open-ended employment contract – local contract according to the Rwandan labor law

Expected staring date: August 2024


Under the direct supervision of the Manager Finance and Contracts, the Field Officer-ICT will ensure availability of IT systems and Network throughout the working day in order to maintain business productivity and high user satisfaction.

Main Tasks (Non-Exhaustive):

User Support:

  • Provide level 1 and 2 technical supports to staff across all Enabel sites. 
  • Gather requirements and draft terms of reference for the acquisition of IT equipment for staff.
  • Train staff on the use of specific IT tools or assist them for quick onboarding.
  • Ensure that access rights for all users are well-defined and comply with standards.
  • Diagnose and resolve any software and hardware issues encountered by users on their workstations and mobile devices.
  • Ensure the evolution of internal hardware and software solutions.
  • Implement IT policies/directives or develop them if they are absent.

IT Asset Management (Purchasing, Maintenance, Lifecycle):

  • Maintain Enabel's IT equipment (computers, networks, video conferencing equipment) in Rwanda.
  • Ensure the technical reception of all IT equipment or resources and deploy them to users.
  • Monitor active IT network equipment to ensure service recovery within a short timeframe.
  • Undertake any other tasks aimed at improving the IT infrastructure and user experience.

Network Manager:

  • Optimize the existing IT network to enhance performance.
  • Implement the security policy defined by Enabel's headquarters to ensure the integrity of data and equipment.
  • Act as a resource person on topics related to digital transformation.
  • Monitor Enabel's IT network to ensure its functionality and availability for all system users.
  • Install, maintain, troubleshoot, and repair all wired, wireless, and other network infrastructure.
  • Manage cybersecurity incidents by orchestrating a rapid and effective response to minimize impacts and ensure the resilience of our processes and systems.
  • Stay informed to alert users about new cyberattack techniques.

Internal and External ICT Partnerships:

  • Collaborate with the global community of IT Officers and other IT teams within Enabel.
  • Keep a record of all Service Level Agreements between Enabel and IT service providers (IT maintenance services, Internet providers, software and hardware suppliers).
  • Work directly with suppliers to plan repairs and maintenance.
  • Request and evaluate the quality of services from suppliers and service providers.


Qualification and Experience

  • Rwandan Citizen;
  • Bachelor’s degree in computer sciences or a similar IT-related field.
  • Minimum 3 years and maximum 5 years of relevant experience in user support, preferably within international organizations or cross-functional structures.
  • Experience in managing and administering IT networks.

Required Skills or Knowledge:

  • Proficiency in network protocols, IP, DNS, Firewall, cloud computing, etc.
  • Strong knowledge of the Office 365 suite.
  • Experience in maintaining IT equipment.
  • Knowledge of digital project management methodologies and processes.
  • Ability to work under pressure and in a team, with flexibility.
  • Autonomous, proactive, capable of taking initiative and innovating.
  • Versatile profile with a strong ability to make proposals.
  • Excellent written and verbal communication skills in English and Kinyarwanda,

Preferred Skills or Knowledge and attitude:

  • Ability to organize and facilitate training sessions
  • Experience in administering Azure AD (Entra).
  • Knowledge of Intune.
  • Knowledge of French is an asset.
  • Skilled at solving problems and adopt a solution- and results-oriented approach; 
  • Exhibit excellent capacity to build good collaboration relationships with different clients 
  • Respect others and is able to build relations on the basis of credibility and expertise. 
  • Show engagement, sense of responsibility and integrity. 
  • Flexible and can work in a changing environment. 
  • Able to fit in a collaborative governance mindset (Self responsible, accountable, authentic communication …)

Applicants are also required to commit to the vision, mission and values of Enabel ( ).

Following this recruitment procedure, a shortlist/reserve of successful applicants may be constituted which may be sourced in the next three years for similar job openings.

We offer:

Attractive salary package according to our salary grids (class 4: Field Officer): From 1.301.130RWF monthly gross salary, adjustable depending on the number of years of relevant experience, the following are some additional benefits:

  • Insurance coverage (medical and group workers protection)
  • Option for remote working depending on the nature of the job
  • Personal Learning and development, on the job and outside
  • Opportunity for internal mobility


Applicants fulfilling the above-mentioned criteria are invited to submit their application documents through Enabel website by clicking the "Apply now" button including detailed Curriculum Vitae (max 5 pages), a motivation letter and a copy of University degree(s) in one single scanned document.Submit the full file not later than 18th of June 2024. Only applications submitted via the above link will be considered.

Women candidates are strongly encouraged.

Enabel is committed to equal opportunities and diversity in its workforce. We do not discriminate on the basis of gender, origin, age, religion, sexual orientation, disability status or any other factor other than competence.

Enabel never requests money to be part of any recruitment process.

Done at Kigali, 06th June 2024

Resident Representative,

Enabel in Rwanda