Senior Systems Engineer at Irembo Ltd

Kigali, Rwanda

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

About You and the Role
We are seeking an experienced and dynamic Senior Systems Engineer to join our Infrastructure team. You will have extensive knowledge and hands-on experience in designing, implementing, and maintaining complex systems and infrastructure. You will be a strategic thinker with a passion for technology and a commitment to excellence in building and scaling great infrastructure that supports smooth product releases and champions performance, reliability, and security.

What you will do:

• Support with designing, implementing, and maintaining our growing hardware and software network, firewalls, and server infrastructure.
• Oversee and monitor all deployed systems and infrastructure.
• Develop and implement disaster recovery plans and procedures to ensure business continuity.
• Design, deploy, and manage complex systems, ensuring they meet business requirements and performance goals.
• Monitor and evaluate application performance to identify potential bottlenecks, collaborate on solutions, and work with developers to implement fixes.
• Collaborate with vendors and service providers to evaluate and select hardware, software, and services that meet organizational needs.
• Implement and maintain security protocols to protect systems and data. Perform regular security assessments and audits.
• Develop and maintain custom scripts to enhance system efficiency and minimize manual intervention.
• Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Monitor system performance and ensure availability and reliability.
• Lead and participate in various IT projects, ensuring timely delivery and adherence to budget and quality standards.
• Monitor and observability to proactively identify long-term trends for capacity planning, detect outages, service degradations, and bugs, and expedite issue resolution.
• Coordinate with vendors and other IT personnel to troubleshoot issues.
• Provide technical guidance and mentorship to junior engineers, fostering a collaborative and innovative team environment.

You will be a great fit if you have:

• You have a Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3-5 years of experience overseeing the design, development, and implementation of software systems, applications, and related products.
• Proven hands-on experience managing and administrating NGFWs from different vendors - Fortinet, Cisco, Juniper, Sophos, F5, etc.
• Network certifications from hardware vendors, such as CCNA, CCNP, etc., are a plus.
• Solid networking knowledge (OSI network layers, TCP/IP).
• Hands-on experience with monitoring, network diagnostic, and network analytics tools. Knowledge of Grafana, Prometheus, and Nagios is a plus.
• Experience in programming with Python or shell scripting is a plus.
• Analytical and problem-solving ability.
• Teamwork skills and the ability to feel comfortable working with different teams and the organisation’s partners.
• Good project management skills.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Solid scripting and Configuration Management skills are good Pluses.
• Excellent written, oral, and interpersonal communication skills.
• You adhere to our culture, good practices, quality standards & policies.
• Adaptability: Technology companies can experience rapid changes and shifts in priorities. The ideal candidate should be flexible and able to adapt to evolving situations.
  You are resourceful and open to learning and adapting to new ways of doing things.

Benefits and Compensation

Employee savings plan

• A voluntary saving scheme plan where the company matches your savings up to 5% of your Net salary.

Mental health support

• Access to mental health support and therapy sessions with licensed therapists through a renowned mental wellness platform.

Medical insurance

• Medical cover for you and your family that includes access to dental care, ophthalmology services, maternity, chronic diseases, congenital malformation, and more, in Rwanda, Uganda, Kenya, and India. Note that, as required by the law, a 10% co-pay is required from the employee on outpatient services only.

Learning and development (L&D)

• We encourage self-driven professionals who want to learn and grow their knowledge and experience. A budget is allocated to you to access your professional development opportunities.

Other benefits

• Breakfast, lunch, and beverages (tea, coffee) at work

• Annual fitness membership at pre-selected good-quality facilities across Kigali.

• Interest-free salary advances 

• Annual paid leave - 21 days

• Annual performance bonus based on performance and company profitability

• 13th cheque equal to your net salary paid in December based on the joining date

• Hybrid work Policy and flexible hours

Please note that the salary for this position is commensurate with experience and qualifications and will be discussed during the interview process.

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline

• June 11, 2024

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.