Merchant PWE & Momo Pay Product Lead at Equity Bank Rwanda

Career Opportunities at Equity Bank

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

MERCHANT PWE & MOMO PAY PRODUCTS LEAD

The PWE Product Lead will play a pivotal role in shaping the future of our Merchant PWE “Fasta” and Momo Pay solutions. They will be responsible for overseeing all aspects of the product lifecycle, from ideation and strategy to development, launch, and ongoing improvement. This role will be supervised by the Merchant Acquiring & Cards Issuing Senior Manager.

Key Responsibilities and Accountabilities.

• Deliver target and growth Merchant recruitment.
• Work in close collaboration with the Micro SME/SME Relationship Managers & Relationship Officers for referrals and securing appointments for the merchants.
• Ensure proper Merchant activation and basic training are properly attended to and conduct regular visits and training to Merchants users.
• Monitor the Merchant PWE and MoMo Pay performance per Merchants Per Branches.
• Promote the Bank’s corporate image among Bank Merchants
• Manage Merchants relationship and ensure their complaints are sorted on time.
• Ensuring proper Merchants les appraisals
• Ensuring proper and timely Merchant les (TAT)
• Merchants’ PWE Tills conguration and /or reconguration/ Repair -Verification
• Ensure system stability 24/7 tracker on Channels (USSD, APP & Web)
• Ensuring Customer Satisfaction and retention
• Ensuring 100% compliance to the Bank’s policy
• To perform any other duty assigned by the line manager

Qualification, Experience, Skills and Attributes.

• Bachelor’s degree in a Business-related eld. Advanced degree (MBA) is a plus.
• Minimum of 5 years of progressive experience in product management, with at least 3 years directly focused on related retail technology solutions.
• Strong understanding of retail operations, sales processes, and a keen eye for identifying opportunities to drive eciency and revenue through innovative retail banking solutions.
• Thorough knowledge of banks policies & procedures.
• Exceptional analytical skills, with the ability to distill complex data into actionable insights.
• Good understanding of the banking industry
• Takes ownership of the product's success with a strong outcomes-driven approach.
• Profficient in the use of various Microsoft office Applications.
• Comprehensive understanding of Relationship Management
• Applicant must have a car driving license for category (A) with minimum experience for 2 years Only applicants who meet the above and are not undergoing any disciplinary process will be considered.

If you meet the above requirements, submit your application by June 19th, 2024. Please include Updated Curriculum Vitae, copies of the relevant certicates and testimonials. All applications should be in soft and through the email Indicated below:

Email to rw-HR@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, Ideas, perspectives, Insights and values and what they bring to the workplace.