Merchant POS Acquiring Lead at Equity Bank Rwanda

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

MERCHANT POS ACQUIRING LEAD

Job Summary:

The POS Product Lead will play a pivotal role in shaping the future of our Merchant POS solutions. He/She will be responsible for overseeing all aspects of the product lifecycle, from ideation and strategy to development, launch, and ongoing improvement. This role will be supervised by the Merchant Acquiring & Cards Issuing Senior Manager.

Key Responsibilities and Accountability

• Deliver target and growth Merchant recruitment.
•  Work in close collaboration with the SME/Corporate Relationship Managers & Relationship Officers for referrals and securing appointments for the merchants.
• Ensure proper Merchant activation and basic training are properly attended to and conduct regular visits and training to Merchants users.
• Monitor the Merchant POS performance per Merchants Per Branches.
• Promote the Bank’s corporate image among Bank Merchants
• Oversee the ecient delivery and management of POS hardware and bank materials.
• Implement processes to ensure timely and accurate merchant le processing and approvals (TAT).
• Monitor POS system uptime and stability and address any technical issues promptly on Net server /PM server and Network.
• Develop and maintain strong relationships with merchants, addressing their concerns and resolving issues eectively.
• Manage Merchants relationship and ensure their complaints are sorted on time.
• Ensure Bank tools are safely kept and monitored (POS, Paper Rolls & Chargers) & provide needed support on repairs.
• Agents and Merchants POS conguration and /or reconguration/ Repair -Verication
• Assets - POS & sim cards stock movement management reconciliation
• Ensuring Customer Satisfaction and retention
• Ensuring 100% compliance to the Bank’s policy
• To perform any other duty assigned by the line manager.

Qualification, Experience, Skills and Attributes

• Bachelor’s degree in a Business-related field. Advanced degree (MBA) is a plus.
• Minimum of 5 years of progressive experience in product management, with at least 3 years directly focused on POS or related retail technology solutions.
• Strong understanding of retail operations, sales processes, and a keen eye for identifying opportunities to drive eciency and revenue through innovative POS solutions.
• Takes ownership of the product's success with a strong outcomes-driven approach.
• Thorough knowledge of banks policies & procedures.
• Good understanding of the banking industry
• Profficient in the use of various Microsoft Office Applications.
• Comprehensive understanding of Relationship Management
• Applicant must have a car driving license for category (A) with minimum experience for 2 years Only applicants who meet the above criteria and are not undergoing any disciplinary process will be considered.

If you meet the above requirements, submit your application quoting the job opportunity you are applying for to the email address below by 24th June 2024. Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, and daytime telephone contact and email address.  Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.