Housekeeping Supervisor  at Nyungwe Management Company Ltd

NYUNGWE NATIONAL PARK VACANCY ANNOUNCEMENT

Nyungwe Management Company Ltd (NMC Ltd) was created by the management agreement between the Government of Rwanda (through RDB) and African Parks Network, to manage Nyungwe National Park for 20 years starting from October 2020. NMC Ltd is seeking to recruit suitable candidates to fill the post of Housekeeping Supervisor in Nyungwe National Park for Munazi Lodge. The candidates must be Rwandan, technically skilled with good problem-solving ability, be enthusiastic, motivated, reliable, and able to execute tasks independently.

JOB TITLE: Housekeeping Supervisor  

RERORTING TO: Lodge Manager

Position description

The Housekeeping Supervisor will direct and manage all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction. All work will be in line with the lodge guidelines and business plan, the departmental business plan, and African Parks SoPs

Duties and Key responsibilities not exhaustive

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy;
• Co-ordinates availability of rooms with Front Office Manager;
• Supervises the daily activities of the housekeeping staff;
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions;
• Informs Front Office about accurate room status;
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed;
• Brings all needs for repair to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment;
• Schedules and supervises all rotational and special cleaning programmes as required;
• Secures keys in accordance with hotel’s key management guideline;
• Controls and analyses departmental costs on an ongoing basis; acts to control negative deviation;
• Analyses own budget, and takes corrective action and follow-up;
• Assists in the development of the hotel’s annual action plan, by providing input regarding housekeeping issues Guests and lodge manager feedback/report;
• Ensures that all employees work in a safe manner that does not harm or injure self or others;
• Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department;
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations;
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening;
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by own employees;

KNOWLEDGE AND SKILLS

Minimum Education and Qualification Required

• Bachelor’s Degree (A0) required in a related field such as Housekeeping, Hospitality Management, Hotel Management, and another related field.
• Minimum of 3 years of relevant experience
• Fully proficient in English, with excellent communication and presentation abilities.
• Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences.
• Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities. Demonstrated ability to lead effectively, promote positive employee relations, and maintain a harmonious workplace.
• Focused on results, with a commitment to quality guest service and team building. Familiarity with budgeting, forecasting, profit and loss analysis, and a creative and innovative approach.
• Projects a professional demeanor and strategic outlook, highly organized with an entrepreneurial mindset. Engaging, friendly, and charismatic, with a natural ability to connect with guests/colleagues, performs well on tight deadlines, analyzes and resolves issues, and exercises sound judgment. 
• Driving license Category, B at a minimum
• Between 25 and 40 years of age.

Desired Knowledge of accounting skills

• Accounting skills
• Interpersonal skills
• Proficiency in French, English and Kinyarwanda languages
• Proficiency in computer skills, including Microsoft Office Suite
• Good interpersonal and multicultural communication skills with all levels of management
• Good analytical and problem-solving skills;
• High level of integrity and anti-corruption attitude
• Exposure of working with a multi-currency set up;

Added advantage

• Born and living near Nyungwe National Park (up to the district level);

Note

1. Internal candidates are also allowed to apply
2. Women are encouraged to apply.

Interested candidates should forward their application letter together with all relevant documents to the email address provided bellow no later than 12^th July 2024. The required documents should be submitted in scanned soft copies in pdf format (preferably as one document) on nmc.recruit@africanparks.org. Successful candidate will begin with an immediate effect.

Applications must include the following documents:

• Application cover letter addressed to the Park Manager, stating where you heard about the position and why you should be considered.
• Curriculum vitae including your personal details, education level and any experience
• Name, address and telephone numbers of three (3) references
• All the documents should be in one pdf document and named after your name and position, for example: Name, Nyungwe Housekeeping Supervisor, 2024 

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted, if you don't hear from us within three weeks after submission deadline, know that you have not been shortlisted.

Done in Nyungwe National Park on 20^th June 2024.

NIYIGABA Protais

Park Manager/CEO

Nyungwe Management Company