Job Opportunities at Nyamasheke District

1. Job Title: Customer Care Officers (2 Positions)

Job responsibilities

• Assist with placement of orders, refunds, or exchanges
• Create and maintain reports about customer interactions
• Deal directly with customers either by telephone, electronically or face to face
• Direct customers to online resources
• Greet customers warmly and ascertain problem or reason for calling
• Handle and resolve customer complaints
• Resolve customer complaints via phone, email, mail, or social media
• Respond promptly to customer inquiries
• Update customer records in the system, including notes about interactions
• Use telephones to reach out to patients and verify account information
• Organize workflow to meet patient timeframes
• Direct requests and unresolved issues to the designated resource
• Manage patient' accounts Keep records of interaction interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Perform other related duties as required by his/her supervisor

Qualifications

• Bachelor’s Degree in Sociology, International Relations, Communication, Journalism, Public Relations, Office Management, Clinical Psychology, Public Health, Marketing, Customer Relations, Translation and Interpretation, Hospitality Management, Linguistics and Literature, travel and tourism management, Social work with 0 Year of relevant experience

• Advanced Diploma in Communication, Public Relations, Marketing, Customer Relations, Sociology, Public Health, Clinical Psychology, Office Management, Linguistics and Literature, Social Works, Hospitality management, Development Studies, Travel and Tourism Management, Translation or Interpretation, International Relations, Journalism with 0 Year of relevant experience

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2. Job Title: Documentationt & Archivist (2 Positions)

Job responsibilities

• Develop and operate a system for documentation and archives for the hospital in accordance with practices and standards in place;
• Develop and implement, in collaboration with concerned staff, an information classification and access policy;
• Maintain an effective cataloguing and indexing of documents and regularly update the hospital’s documentation database
• Receive and filing documents
• Organize the documentation and the archives of each unit;
• Analyze and submit the corresponding reports stating
• Enter documents into Database using the available software;
• Index and file documents according to the documentation policies, rules and regulations;
• Identify and propose documents for National Archives Services Index and file documents according to the documentation policies, rules and regulations;
• Perform other related duties as required by his/her supervisor

Qualifications

• Advanced Diploma in Office Management, Library and Information Studies, Documentation, Information Management, Arts and Publishing, Archives and documentation with 0 Year of relevant experience

• Bachelor's Degree in Library and Information Science, Documentation, Information Management, Office Management, Arts and Publishing, Archives and Documentation with 0 Year of relevant experience

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3. Job Title: Cashier A2

Job responsibilities

• The Cashier will be responsible of collecting daily cash from outpatient and inpatient service users Submit daily handover the final sum of cash collected to the principal cashier for deposit to bank account of health facility. registration payments
• Collect all revenue collected on daily basis from health facility clients/patient
• Deposit all revenues collected to Chief cashier/ accountant
• Deposit all revenues collected to the bank account of the health facility
• Check Receipts Filling of consultations, medicines, complementary tests
• Coordinate the activities of cashiers and reassure entry operations of the fund.
• Perform other related duties as required by his/her supervisor

Qualifications

• Advanced Diploma in Accounting, Commerce with 0 Year of relevant experience

• A2 certificate in accounting, Commerce and Accounting with 0 Year of relevant experience

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4. Job Title: Recovery Officer

Job responsibilities

• Collect data related to client bills and other Insurances companies partnering with Hospital not yet received to hospital bank account/cash
• Prepare monthly reconciliation report and recovery report with recovery service and accounting service
• Generate weekly report of unpaid bill to be submit to the direct supervisor for management information
• Follow up and facilitate the insurance invoices verification process and report the variances to the direct supervisor
• To ensure that every client of the health services and other beneficiaries are corresponding with the services provided
• Participate in meetings and other activities of the Hospital
• Proper recording and filling of submitted invoices to the health insurances and partners
• Follow up and implement the internal audit and External audit recommendations
• Perform other related duties as required by his/her supervisor

Qualifications

• Bachelor's Degree in Economics, Management, Accounting, Finance, Business Administration with specialization in Finance, business administration with specialization in accounting, Business Administration with specialization in economics with 0 Year of relevant experience

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5. Job Title: Driver

Job responsibilities

• Assist clients and patients as needed to safely complete the transfer.
• Carry out daily checks before starting up the vehicle (oil level; water level; pressure of the tires etc…)
• Complete a mechanical checklist prior to each shift to ensure ambulance is in working order and ready to transport patients to and from required locations, and report any mechanical issues
• Complete appropriate trip sheets as required by line manager to record officially each transport
• Effective communicates with dispatch regarding schedule progress and receive instructions.
• Ensure ambulance is clean and stocked properly with first aid and medical supplies prior to each shift and between patient transports throughout the day
• Ensure that there is availability of all the required documents/supplies including vehicle insurance
• Ensure the road safety compliance
• Help patients onto ambulance gurney and load them into the ambulance, assisted by medical personnel
• Inform the logistics department of any major repairs to be carried out.
• Maintain a professional image and attitude in regards to clients, visitors and co‐workers.
• Maintain cleanness of the vehicles
• Provide reliable and secure driving services
• Report accident or other emergency facts
• Solve minor technical problems for vehicles
• Transporting patients and clients utilizing health facility vehicles in a safe and professional manner

Qualifications

• Driving license Category B

  0 Year of relevant experience

• A2 in Any field

  0 Year of relevant experience

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6. Job Title: Data Manager A1/A0

Job responsibilities

• Ensure timeliness, accuracy, completeness of data collected at the health facilities
• Supervise and provide instructions for workers collecting and tabulating data.
• Collection, analysis, interpretation and production of health center Statistics
• Report results of statistical analyses, including information in the form of graphs, charts, and tables.
• Consolidate statistical reports from different services and projects operating under health center.
• Provide reports of birth, death audit, disease surveillance and other HMIS reports to the supervisors
• Data entry and actively participate in internal and external data quality assessment
• Perform other related duties as required by his/her supervisor.

Qualifications

• Bachelor’s Degree in Environmental Health Sciences, Information and Communication Technology, Public Health, Information Systems, General Nursing, Clinical Medicine and Community Health, Paramedical, Public Health, Community Health, Demography, Global Health with 0 Year of relevant experience

• Advanced Diploma in Nursing, Demography, Clinical Health and Community Health, Information System, Information and Communication Technology, Global health, Clinical Medicine and Community Health, paramedical, Environmental Health with 0 Year of relevant experience

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