Supervisor in Charge of Communication Section at Rwanda Revenue Authority

Job Title: Supervisor in Charge of Communication Section

Grade: M1

Supervisor: Director for Communication and Taxpayer Education Unit

Location: HQ

Working Mode: Office

Purpose

S/he organizes operational activities of the work team, supervises and reports on team activities, motivates and assesses team performance in order to achieve assigned operational priorities, assignments and targets. Particularly the supervisor in Charge of Communications heads the creation, implementation and oversight of communications strategies and plans that effectively describe and promote RRA and its service/products be it internally or externally. He/she also leads the implementation of communication strategies, campaigns and plans and ensures healthy stakeholder relations and builds and nurtures mutual understanding between RRA and stakeholders.

Key duties and responsibilities

1. Builds and maintains mutual understanding and solid partnerships with key stakeholders to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.
2. Researches and understands key business challenges, taxpayer behavior, PESTEL factors that can impact tax compliance and develop communications initiatives to respond to them
3. Seeks new methods and creative strategies to increase internal and external awareness of key events, campaigns, initiatives and changes in RRA
4. Ensures delivery of high-quality, taxpayer-focused contents /multi-media and creative packages to simplify tax related information and meet audience needs
5. Directs in-house and external communications and marketing specialists integral to the completion of assigned tasks and projects.
6. Develops content and directs creative execution to provide a consistent, targeted, and impactful message and measure campaign performance to help with recommendations for future programs
7. Oversee and contribute to the conceptualization and development and production of communications collaterals to ensure that it is consistent with the RRA brand and act as the brand keeper
8. Support the development of internal communications plan, content and initiatives that will foster employee moral and ambassadorship of RRA’s favorable image
9. Supervises the workflow and work assignments of the communications team to ensure effective collaboration among team members and consistent, quality work.
10. Develops and implements policies and procedures for communicating on behalf of the organization that represents the corporate identity, and promotes and supports the organizations mission
11. Any other assignment as might be provided by your supervisors

Required Academic Qualification

Preferred Qualifications

1. Master's Degree in Media and Mass Communications/journalism specialized in Public Relations/Corporate Communications/journalism/Media studies/

Relevant Qualifications Required Trainings

1. Leadership
2. Marketing Communications
3. Digital and social media communications
4. Medium Adobe Suite
5. Creative people management

Required Competencies

1. Communication
2. Decision making
3. Mentoring and coaching
4. Supervision skills
5. Time management
6. Strong ability to organize and prioritize workloads, meet deadlines and targets
7. Good experience and competence in Tax Administration
8. Strategic networking
9. Adhering to organizational values and diversity
10. Planning and organization
11. People management
12. Performance management
13. Attention to details
14. Flexibility and adaptability

Required Experiences

1. 4 years experience in Communications, media and marketing management