Relationship Manager - SME at Equity Bank Rwanda

RELATIONSHIP MANAGER - SME

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers - the largest customer base in Africa. Currently the Bank is seeking for the talent to serve in the role outlined below.

Job Purpose

• The purpose is to Build and manage SME and Micro SME clients so as to ensure optimum customer acquisition, loan and deposit growth, retention and income generation.
• “Best in Class” Relationship Management with SME and Micro-Strengthening bank`s brand in the SME ­eld,
• To generate Revenue Pools for the Bank through SME sales, leading to fee-based income, interest income and & growing deposits.
• Ensuring delivery of industry-leading customer service, premier on boarding experience and advisory service to new and existing customers

Key Responsibilities and Accountability

• To manage the development of prudently risk assets, deposits, increase the customer base to ensure Bank`s maximum pro­tability.
• To identify and develop a target pipeline and aggressively market for new pro­table status customers from the identi­ed target sectors,
• Manage key customer relationships through regular contacts and visits by ensuring the e?ective call program is maintained on all assigned and prospect customers,
• Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers,
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients,
• Continuously identify and exploit cross selling opportunities that embed the bank and its products with customer needs,
• Establish quality pro­t earning customer relationship within the target market.
• Ensure SME Portfolio accountability, Monitoring and Quality of assets is enhanced from origination and after disbursement

Quali­cation, Experience, Skills and Attributes

• Bachelor’s degree in a Business related ­eld from a recognized institution, Master’s degree in Business related ­eld will be an added advantage.
• Over 5 years working experience in Financial Sector
• Good knowledge in the lending/Credit.
• Strong Communication and Negotiation skills
• Sales/Marketing skills
• Knowledge of the Banking industry Rules& Regulations
• Business oriented and results driven attitude
• Thorough knowledge of banks policies & procedures.
• Strong analytical skills to interpret and evaluate ­nancial statements
• Good understanding of the banking industry
• Good customer service skills
• Result Driven Attitude
• Strong Leadership skills
• Financial analytical skills
• Experience in Relationship Management

If you meet the above requirements, submit your application quoting the job opportunity you are applying for to the email address below by Wednesday 24th July 2024. Please include detailed Curriculum Vitae, copies of the relevant certi­cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.