Operations Manager at Old Mutual Insurance Rwanda
Old Mutual Insurance Rwanda |
Type: Job
Published: 2024-07-22 | Deadline: 2024-07-31
Role Title: Operations Manager - 1 Post
Business Unit(s): Rwanda
Business /Function: Operations Manager
Location: Rwanda-Kigali
Reports To: Managing Director
MDP Level: Manager of others
Role Size: O
Job Summary
The role holder will be in charge of developing the business, overseeing the technical functions and profitability by managing its activities that ensures maximum availability and demand for the company’s products as well as sustainable, profitable business operations.
Key tasks and responsibilities
Strategic Management
- Oversee the execution of the company’s operation strategy.
- Monitor the effectiveness of the implementation of the company’s strategy and compliance with the set budgets.
- Ongoing review of the company’s strategy and ensure its effectiveness.
Technical Management
- Oversee the underwriting, claims and product development functions in the company.
- Work with the Group Underwriting function to develop and maintain a robust reinsurance program.
- Enhance operational efficiency for the underwriting, claims and customer service functions.
Business Development
- Implement the company’s business growth strategy.
- Monitor the productivity, efficiency and effectiveness of the company’s distribution channels.
Operations and Customer Service
- Accountable for data assets and resources from a strategic perspective. This includes co-ownership, accountability and responsibility of data management and data delivery plan with your respective business unit MD.
- Put in place standards for the company and inter-departmental service level agreements that will improve the company’s service ratings.
- Ensure that proper operating guidelines are in place and are aligned to the company’s policy and regulatory requirements and monitor compliance.
- Ensure that service to customers and producers meet their expectations.
- Support the company’s strategic plan by ensuring a reliable customer relationship management system.
People Management
- Ensure appropriate staffing levels, effective performance management and motivation of staff.
Qualifications and experience
- University degree and MBA qualification with relevant professional qualification
- Full Insurance/ACII qualification
- Full awareness and appreciation of profit dynamics in a financial institution
- Proven leadership and people management skills with a high level of commitment and enthusiasm
- Good communication, negotiation and presentation skills
- Knowledge of new and evolving technology systems
Skills and competencies
- Ability to develop the company’s business strategy and its implementation
- Ability to manage human capital for optimal return to the business
- Ability to make presentations and communicate at all levels
- Ability to work with minimum guidance and supervision in achieving the department’s overall strategy and goals.
Please visit our careers page through:
Interested candidates are requested to submit their applications by 5.00 p.m. 31st July 2024.
Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.
ONLY short-listed candidates will be contacted.
