Manager, Business Intelligence & Analytics at MTN Rwanda

• Reference number: 1
• Job type: Permanent
• Kigali Rwanda
• Organisation Name: MTN
• MTN Level: 3
• Posted: 25 Jul 2024

Key Performance Areas

Business Intelligence 

• Develop and lead the implementation of a robust strategic framework for Business Intelligence within MTN Rwanda 
• Develop and monitor reporting structure to deliver service forecasts. 
• Develop and monitor metrics to measure business key performance indicators and variance analysis.
• Develop and manage a centralized Marketing Dashboard (Hourly/Daily/Weekly/Monthly) to support the commercial functions decisions making.
• Support IT team on data engineering and data processing; especially to manage and engaging stakeholders on business rules for Base Semantic Layer (BSL) in Data-warehouse (EVA).
• Benchmarking international Business Intelligence practices and continually improving the marketing intelligence framework.
• Redesign BI operational systems and procedures to achieve operational excellence.
• Operational Support to commercial departments within the Business Intelligence function. 
• Managing, adapt and developing AI/ML model in the internal MTN AI/ML Platform (ADAM).
• Responsible on reporting weekly EXCO report, Monthly and Quarterly functional report, Group reports and Regulatory reports, this include Adhoc reports.

Market research and Analytics

• Analyse market trends and provide insights to guide the executive management decision or to support the relevant business functions.
• Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly.
• Understand & apply analytical/research techniques, for e.g., – to deliver micro- segmentation and campaigns.
• Geo-Marketing and GIS Management – micro-market prioritization and network resource management support.

Support Strategic and tactical commercial projects

• Support CVM team with relevant customer information to executive effective targeted campaigns.
• Provide predictive analytics as input to products development and pricing teams such as historical trends, competitive landscape, Consumer insights, etc…
• Support Marketing in business planning

Job Requirements (Education, Experience and Competencies)

• Bachelor’s degree-Honours in (Computer Science, Mathematics, Statistics, or related field).
• Added advantages master’s degree, specialized courses or certifications in Business Intelligence (BI) tools (e.g., Tableau, Power BI), data analysis, and data visualization.
• Exceptional analytical and conceptual thinking skills.

Experience:

• At least 3 years’ experience of Marketing Intelligence/Business Intelligence in Telecom industry
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries (MS SQL and Presto Big Data), visualization tools (Power BI and Tableau) and Machine Learning (Python)
• Advanced experience with Excel, PowerPoint, and Visio

How to apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 01st August 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities. 

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful, If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/