Receptionist at Mantis Akagera Game Lodge

JOB POSITION: RECEPTIONIST

1. Department: ROOMS DIVISION

2. Reports to: Front Office Manager

job purpose

To increase customer satisfaction by providing efficient, prompt, trouble free and courteous. Front Office services connected with arrivals, departure and in-house guests, in line with the Companies Policies & Procedures.

Position Description

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

• Understanding the companies Policies, Procedures, Operational and Financial Principles and the
• components involved in the day to day running of reception.
•  Performs and check cashier functions according to companies Policies & Procedures.
•  Processes and check daily banking's according to company Policies & Procedures.
•  Checks that correct data is obtained from guests and updated on the Property Management System.
•  Ensures that guest accounts are maintained and transactions processed during their stay.
•  Performs and check cashier functions according to companies Policies & Procedures.
•  Processes and check daily banking's according to company Policies & Procedures.

•  Checks that correct data is obtained from guests and updated on the Property Management System.
•  Float checks is done after each shift and signed off by shift supervisor and Front Office Management.
•  Ensures and check that on each shift a pit check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
•  Ensures and check that on each shift a rate check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
•  Ensures and check that on a daily basis a shift check-list is completed and necessary reports attached then signed off by shift supervisor and Front Office Management.
•  Variances or queries is recorded, actioned and handed over to Front Office Supervisor and Management at all time.
•  Ensures that Front Office, Audit and company Policies & Procedures are adhered to.
•  Performs monthly stock takes of Front Office stationary and other related items.
•  Be familiar with the monthly department budgets and targets set to achieve.
•  Maintain guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between hotel guests and all Hotel departments both verbally and in writing as required.
•  Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
•  Ensure that all requested reports associated with the department are accurate and produced on time.
• Assists with keeping records and filing systems within the Front Office department.
•  Cover all shift as and when required.
•  Serves on hotel committees as determined by the Front Office Manager and / or General Manager.
•  Allocates rooms and issues appropriate keys
•  Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
•  Is aware, at all times, of current room status and room availability.
•  Is fully aware of the relevant service concepts.
•  Is fully aware of, and knows how to handle, all current and future hotel promotions.
•  Minimizes loss of revenue by adhering to all established credit procedures.
•  Insures all guests establish credit upon check-in.

•  Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
•  Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
•  Receives proper approval codes for cash and credit card paying customers.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
•  Demonstrates teamwork by co-operating and assisting colleagues as needed
•  Handles difficult situations effectively.
•  Keeps effective key control.
•  Is fully conversant with the Hotel Operating, Reservation, Telephone, Television, Fire Alarm System and other Front Office operating equipment.

Other Special Requirements

•  To perform other reasonable duties as directed by your immediate Manager.
•  To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• Bachelor Degree in Hospitality or related field
•  Minimum 3 years’ experience in reception roles
•  Excellent verbal communication

•  Good telephone communication etiquette
•  Organized and resourceful
•  Customer-focused
•  Active listener
•  Well conversant with OPERA system

• Working conditions
• The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
• How to Apply:
• Interested candidates should send their both application letter and well detailed CV together with certificates not later than 06^th August 2024 at 05:pm via the mail: Daniel.nsengiyera@mantiscollection.com
• The Management.