Cards Issuing Senior Officer at Equity Bank Rwanda

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

CARDS ISSUING SENIOR OFFICER – Head office

The Card Issuing Ocer is responsible for overseeing and managing the issuance of credit, debit, and other types of payment cards for a nancial institution. This role involves ensuring compliance with security and regulatory standards, coordinating with various departments, and providing excellent customer service.

Key Responsibilities and Accountability

• Oversee the end-to-end process of card issuance, including card production, personalization, and distribution.
• Implement and adhere to security protocols to protect cardholder data and prevent fraud.
• Ensure compliance with regulatory requirements, such as PCI DSS (Payment Card Industry Data Security Standard) and other relevant laws.
• Conduct regular audits and risk assessments to identify and mitigate potential security threats.
• Address customer inquiries and issues related to card issuance, such as lost or stolen cards stoppage
• Provide support and guidance to customers on the use and features of their cards.
• Work closely with other departments, such as IT, customer service, and compliance, to ensure smooth card issuance operations.
• Liaise with external vendors on card manufacturers (stock management)
• Monitor and report on key performance indicators (KPIs) related to card issuance, such as, error rates, and customer satisfaction.
• Continuously evaluate and improve card issuance processes to enhance eciency and customer experience.
• Stay updated with industry trends and technological advancements in payment cards and security.

Qualifications, Knowledge, Experience and Attributes

• A bachelor's degree in information technology ( IT ), or a related field.
• Previous experience in banking, FinTech, or a similar role is an added value
• Strong knowledge of card issuance processes and security standards.
• Excellent organizational and multitasking abilities.
• Strong communication and customer service skills.
• Attention to detail and a commitment to accuracy.
• Familiarity with relevant software and systems used in card issuance and management.
• Ability to work under pressure and meet deadlines.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Willingness to work exible hours if needed, particularly in cases of security incidents, urgent customer issues or projects tests

If you meet the above requirements, we kindly invite you to submit your application quoting the job opportunity you are applying for to the email address below by 19th August 2024. Please include detailed Curriculum Vitae, copies of the relevant certicates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted. Email to: jobsrwanda@equitybank.co.rw Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.