Waiter/Waitress at Rwanda Ultimate Golf Course

Rwanda Ultimate Golf Course Ltd

Job Description

Title             :         Waiter/Waitress

Reports to    :         Restaurant Manager

Education level    :   A2 Certificate or it's equivalent

MAJOR FUNCTION:

In accordance with the demands of the customers and the service policy, this job is responsible for attending to their needs while they are in the restaurant, collecting orders, serving, and clearing away dishes and drinks.

IMPORTANT RESPONSIBILITIES

The duty is to solve any set-up issues, collect all payments from guests, and keep the restaurant spotless while providing all incoming customers with high-standard service to ensure their complete satisfaction.

SPECIFIC DUTIES:

• To formally greet and seat visitors at the table.
• To aid the visitor in selecting a beverage and/or food item from the menu
• To accept the customer's food or drink order, making sure the information is correct and has been verified twice.
• To enter the order as specified in the restaurant's operating policy on the relevant captain's order.
• To process the captain's order in accordance with the cashier's guidelines and the restaurant's rules.
• To prepare the required accouterments for the order.
• Serving any ordered food or drink in accordance with the service guidelines.
• Whenever feasible, to help with any further requests (Note: Any questions about hotel policies or procedures should be directed to the Manager), and to guarantee that visitors are always made to feel at ease.
• To always make the guest feel welcome, to provide the best possible service, and to do so in a timely, effective, but not intrusive manner. And a grin is always used when providing the service.
• Must be in charge of wiping the table before, during, and after serving the customer.
• Should fully comprehend and be knowledgeable about each item on the menu and beverage list.
• To be in charge of collecting payments from visitors for the goods and services they consume.
• To guarantee that there is enough and the appropriate equipment for the day's trading and to be in charge of setting up all setups and side stations correctly.
• He or she must always maintain his or her side station and section neat.
• At no time can a guest be made to feel uncomfortable by your presence by standing, loitering close to, behind, or talking about them.
• To notify the captain or supervisor as soon as you become aware of any issue or special guest request in order to guarantee that appropriate action is done.
• The hotel's rules should be followed when it comes to grooming standards.
• Such tasks as allocated in order to meet corporate needs.

Job Description:

Competency Profile: Fundamental understanding of restaurant operations

• The capacity to function well under strain and stress.
• Strong interpersonal skills with clients and colleagues Must be eager to put in extra effort and pick up new abilities.
• Must possess a charming appearance and a positive outlook on life.

Language: Effective oral, written, and listening communication in English.

Education: High school Certificate or relevant professional experience in the food and beverage industry

NOTICE:

The company is open 24 hours a day, seven days a week.  This is a truth that all employees must be aware of, and they should always be prepared to change employees from their regular shifts if necessary.

Management retains the right to alter this job description at any time, for any reason, and without warning.

Required documents:

• A thorough resume with three professional referees.
• A one-page cover letter with a motivational statement in light of the obligations and specifications of the job.
• Copies of academic degrees, professional certifications, and other training credentials that are applicable
• Applications must be received by July 3, 2023, at 14:00 hrs. Rwandan time.
• To apply, send your zipped documents to hr@rwandagolf.rw.
• Only those who have been chosen for an interview will be notified.
• Any documents that are unzipped will be automatically disqualified.