Front Office Supervisor at Nyungwe Management Company Ltd

 NYUNGWE NATIONAL PARK VACANCY ANNOUNCEMENT

Nyungwe Management Company Ltd (NMC Ltd) was created by the management agreement between the Government of Rwanda (through RDB) and African Parks Network, to manage Nyungwe National Park for 20 years starting from October 2020. NMC Ltd is seeking to recruit suitable candidates to fill the post of Front Office Supervisor in Nyungwe National Park for Munazi Lodge. The candidates must be Rwandan, technically skilled with good problem-solving ability, be enthusiastic, motivated, reliable, and able to execute tasks independently.

JOB TITLE: Front Office Supervisor

RERORTING TO: Lodge Manager

Position description

The front office supervisor is responsible for the lodge front office including welcoming visitors, providing prompt information to the guests, receiving payments, cash handling, reconciling daily, weekly, and monthly statistics, ensuring the cleanliness of the reception area, and ensuring all activities are assigned to the right staff in charge.

Duties and Key responsibilities not exhaustive

• Welcome lodge guests with pride, confidence, and respect
• Ensure all assets entrusted to you and your office are kept safe and functional at all times
• Be presentable at all times when on duty
• Communicate to guests what they can do in Nyungwe, promote different activities
• Explain lodge rules and regulations
• Receive and confirm payments from guests
• Answer any questions from lodge visitors
• Report finance and visitor number statistics
• Managing guest information in a confidential manner
• Oversee the cleaning and maintenance of the reception

KNOWLEDGE AND SKILLS

Minimum Education and Qualification Required

• Diploma in Hospitality or tourism management and another related field.
• Minimum 3 years’ experience in front-office supervision
• Computer literacy with an emphasis on Office applications and a Property Management system (Opera) applicable to the outcomes required should be an advantage.
• Excellent communication skills enabling verbal and written communications on all levels.
• Fluent in English. Knowledge of any other official language will be an advantage.
• The ability to plan, organize, lead, and control the work environment to achieve the business objectives
• The ability to identify and resolve a problem by applying problem-solving techniques in the best interest of all stakeholders
• The ability to interact with people at all levels.
• Internally and externally well-groomed and a sense of diplomacy
• Leadership skills
• Team management skills
• certificate of Good Conduct
• Between 25 and 40 years of age.

Added advantage

• Born and living near Nyungwe National Park (up to the district level);

Note

1. Internal candidates are also allowed to apply
2. Women are encouraged to apply.

Interested candidates should forward their application letter together with all relevant documents to the email address provided bellow no later than 20^th September 2024. The required documents should be submitted in scanned soft copies in pdf format (preferably as one document) on nmc.recruit@africanparks.org . Successful candidate will begin with an immediate effect.

Applications must include the following documents:

• Application cover letter addressed to the Park Manager, stating where you heard about the position and why you should be considered.
• Curriculum vitae including your personal details, education level and any experience

• Name, address and telephone numbers of three (3) references
• All the documents should be in one pdf document and named after your name and position, for example: Name, Nyungwe Front Office Supervisor, 2024

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted, if you don't hear from us within three weeks after submission deadline, know that you have not been shortlisted.

Done in Nyungwe National Park on 05^th September 2024.

NIYIGABA Protais

Park Manager/CEO

Nyungwe Management Company