Head of Facilities at Rwanda Ultimate Golf Course

Rwanda Ultimate Golf Course Ltd

Job Description

Title             :         Head of Facilities

Reports to    :         General Manager

Education level   :   Applicants must hold a bachelor's degree or equivalent in business administration/management, hospitality, civil engineering, building management, or a related field.

Kigali Golf Resort & Villas' clubhouse is undergoing improvements to become one of the continent's top facilities. The clubhouse will eventually include a health club, tennis and squash courts, a swimming pool, and seven shops.

The daily management, safety, and maintenance duties that provide a hygienic and secure working environment for the building and golf course staff are overseen by the head of facilities.

KEY RESPONSABILITIES:

• Giving team members responsibility for maintenance and cleaning tasks
• Inspecting inside and exterior spaces, such as offices, conference rooms, parking lots, and outdoor recreation areas, for safety and cleanliness
• Maintaining buildings routinely and supervising repairs as necessary.
• Making sure the golf facilities offer exceptional customer service.
• Oversee the facility's setup and organization, including the equipment placement, the development of workout spaces, and the maintenance of a clean and secure atmosphere.
• Organize daily activities, such as staffing, scheduling, and opening and closing rituals.
• Scheduling facilities routine inspections and urgent repairs
• Ensuring appropriate security measures are in place for the workplace, working with security system suppliers or a group of security experts
• Responds to concerns from visitors, members, and member visitors and fixes issues right away.
• Track member satisfaction and put plans in place to improve the facility's overall experience.
• Maintaining routine facility activities, such as assigning or finishing maintenance orders
• Providing supervisors and other relevant personnel with reports on maintenance, repairs, safety, and other incidents
• Regularly has staff meetings with a customer-, operation-, and continuous improvement-focused agenda.
• Coordinating budgeting for facility needs with the technical team and top management
• Carries out annual performance reviews with direct reports in accordance with SOPs. 

REQUIREMENTS & EXPERIENCE

• Applicants must hold a bachelor's degree or equivalent in business administration/management, hospitality, civil engineering, building management, or a related field.
• Attention to detail and organizational abilities.
• The capacity to prioritize, multitask, and adapt in a changing situation.
• Strong team management and leadership abilities.
• Possessing more than three (3) years of experience in the hotel sector is preferable. Point of sale (PoS) proficiency is also preferred.
• A bonus would be to be able to play golf.

Required documents:

• A thorough resume with three professional referees.
• A one-page cover letter with a motivational statement in light of the obligations and specifications of the job.
• Copies of academic degrees, professional certifications, and other training credentials that are applicable
• Applications must be received by July 3, 2023, at 14:00 hrs. Rwandan time.
• To apply, send your zipped documents to hr@rwandagolf.rw.
• Only those who have been chosen for an interview will be notified.
• Any documents that are unzipped will be automatically disqualified.