Housekeeping Supervisor at Grand Legacy Hotel

VACANCY ANNOUNCEMENT

Grand Legacy Hotel invites applications for the following positions:

HOUSE KEEPING SUPERVISOR

POSITION SUMMARY

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. You will help ensure the daily housekeeping operations run smoothly and that guests are satisfied.

The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation and to ensure we provide excellent customer service.To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities

DUTIES AND RESPONSIBILITIES

• Schedule shifts and arrange for replacements in cases of absence
• To assign tasks,establish and educate staff on cleanliness, tidiness and hygiene standards and maintenance tasks
• Oversee staff on a daily basis and ensures that the housekeepers in their establishment are completing all tasks correctly and efficiently
• Check rooms and common areas, including stairways and lounge areas, inside and outside areas for cleanliness
• Provide training on how to best handle customers' requests.
• Motivate team members and resolve any issues that occur on the job
• Developing and implementing strategies to improve the functioning of the departments but also possess excellent management skills
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Make sure product orders come through, monitor how well employees are doing, and take corrective actions when necessary to help improve performance levels across-the-board for every staff member engaged with cleaning products
• Ensure that the standards of cleanliness are met.
• To maintain the inventory list in case anything needs replacing and order more supplies when needed most (Check stocking levels of all consumables and replace when appropriate)
• Ensure that operations run efficiently by following standards properly so you can keep things running smoothly within your company's facilities.
• Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensuring all rooms are cared for and inspected according to standards
• Protecting equipment and making sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances

• Deal with reasonable complaints/requests with professionalism and patience
• Adhere strictly to rules regarding health and safety and ensure compliance with safety and sanitation policies in all areas
• Attending to company’s facilities with integrity and attention to detail.
• Reporting back to your company’s manager

Note: The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a

broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Requirements and skills

• High school degree is a plus
• Work experience as a Housekeeping Supervisor or similar role
• Ability to work with little supervision and maintain a high level of performance
• Flexibility to work various shifts, including evenings and weekends
• Stamina to handle the physical demands of the job
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products

• Excellent organizational and team management skills
• Working quickly without compromising quality
• Customer-oriented and friendly
• Prioritization and time management skills
• Excellent verbal and written English communication skills and computer literacy

APPLICATION PROCESS

Please forward your completed Resume/CV by email as an attachment to following address e-mail:

• info@grandlegacy.rw
• humanresource@grandlegacy.rw

Application deadline : 25th september 2024