Coordinator, Youth Segment at MTN Rwanda

About MTN

We at MTN Rwandacell are a purpose and value-led organization.

We believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be, it is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity, and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the Consumer Department position listed below, both internally and externally.

Mission/ Core Purpose of the Job

Developing and executing strategies and programs aimed at engaging and understanding the youth market, such strategies that align with consumer trends, fostering brand loyalty among younger demographics, and driving business growth through targeted youth-oriented activities. Growing the youth product portfolio and overseeing the Go- To- Market to translate to acquisition, usage and retention of the youth on MTN hence growing Revenue and users.

Key Performance Areas

• Develop and implement an annual Youth Segment Marketing Roadmap Plan and Budget that ensures the achievement of MTN Rwanda’s Business Youth plan objectives for the Youth
• Analyze the market environment and undertake annual, quarterly, and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and Processes).
• Create and maintain a dynamic and consistent positioning, image, and presence within the Youth Segment for MTN while conforming to MTN brand guidelines
• Identify and understand the consumer decision making process within the Youth
• Conceptualization and implementation of an end-to-end communication strategy which includes ATL (TV, print, radio and Digital) and BTL elements (merchandise, collateral, POS, promotions, and events) for the youth segment.
• Develop customer value propositions and products for the youth segment including product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue among the youth.
• Manage MTN Rwanda’s youth products portfolio to optimize revenue and grow the overall profitability of existing product offerings that appeal to the youth.
• Through research, ensure that MTN Rwanda has an accurate, superior, and up-to-date understanding of youth consumption and lifestyle which informs the marketing mix decision trends for the youth.
• Monitor the local and international environment to identify new products and service opportunities that are relevant to the Youth
• Analyze the competitive environment, identify key issues, and advise appropriate marketing responses to mitigate or create MTN’s competitive edge over the competition.
• Provide relevant youth market insights to the overall department for strategy development.
• Constantly look out for new and upcoming trends within the youth and develop relevant digital products that match their needs and lifestyle.
• Continuously develop and propose new initiatives aimed at adding value to the business.
• Based on research insights to strengthen the segment performance.

• Monitoring and Reporting: track the performance of youth-focused initiatives using key performance indicators (KPIs) and analytics tools
• Budget Management: seek opportunities for sponsorships or partnerships to support youth initiatives.
• Oversee the launch of new youth products and services in the market.
• Manage all reporting requirements for the youth segment related commercial KPIs.
• Coordinate all cross functional activities that directly or indirectly impact the segment’s product revenues.
• Improve youth segment engagement levels through targeted promotions and activities.
• Stakeholder Engagement: Build and maintain relationships with youth influencers, schools, and community organizations to enhance brand visibility and credibility.
• Content Creation and Communication: Coordinate with the brand and communications team to ensure brand messaging aligns with youth interests and trends.

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in marketing, Business Administration, Consumer Behaviour, or a related field. 

Experience:

• Minimum of 3 years of experience in marketing or consumer engagement roles, with a focus on youth or similar demographic segments.
• Experience in business analytics and market research

How to apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 24th September 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities. 

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful, If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/