Engineer-Field Maintenance at MTN Rwanda

About MTN

We at MTN Rwandacell are a purpose and value-led organization.

We believe that understanding our people’s needs and aspirations is key to creating experiences that delight you daily at work. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be, it is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity, and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the Technology Department position listed below, both internally and externally.

Key Performance Areas

• Network operations and maintenance as per site allocation
• 2G/3G/4G Sites configurations including baseband, ATN, and microwave links commissioning and activation.
• Sites Acceptance (New Sites Built, Modernization, and expansion) and follow-up on the snags clearing.
• Comprehensive network preventive maintenance schedule, its execution vs other network O&M and report; at least two sites a week. Feedback on PM report to be updated through OPMS.
• Radios and microwave faults management and handling
• Root causes analysis and prevention measures for network faults raised on sites with consistent feedback to NOC.
• Efficiency in spare parts management (car kit)
• Coordinate and collaborate with other technical teams regarding planned and unplanned O&M activities, changes, and updates to network and associated configuration documentation.
• To keep a clean network by tracking and attending to the alarms related to radios, microwaves, and fiber backbone.
• Fiber backbone patrolling and support to identify the cuts whenever they happen in the covered area.
• Propose to the line manager the required changes in his region to correct or prevent faults in the network, log the change into the changes management system, implement it, and share the feedback.
• To perform any network Operations and maintenance in his area upon request by the line manager.
• Closely monitors and directs the work being performed by contractors, establishes tools and procedures to monitor their performance
• Closely work with the Optimization team to clear all faults related to network KPIs such as DCH frameTooLate, Sleeping cells, CSSR, etc.…
• To be able to interpret the poor site performance for quick troubleshooting and fixing

• Coordinate with Towercos such as IHS, and TRES to maintain the network availability at the high level
• Provide the daily/weekly and monthly reports to his/her line manager.
• Communicate effectively with High-Value Customers, Clients, and third-party/vendors and actively participate in meeting reviews to provide technical feedback on field operations.

Job Requirements (Education, Experience and Competencies)

• Bachelor’s degree in computer science, Information Technology, Electrical and Electronic Engineering, or another computer/Telecommunication-related field
• 3+ Years’ experience in Network Field Operations and Maintenance
• Strong knowledge of baseband, microwaves and routers: configuration and troubleshooting. The knowledge of Ericsson and Huawei products constitutes an advantage.
• Ready to be deployed in any region from the upcountry.
• Driving Licence, Category B.
• Self-motivated and disciplined.
• Knowledge of IP/VLAN concepts
• Physically fit to carry out the network O&M on the field.
• Availability 24/7.

How to apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 25^th Sept 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful, If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/Details here