Senior Manager, Products & Segments at MTN Rwanda

Job description

About MTN

We at MTN Rwandacell are a purpose and value-led organization.

We believe that understanding our people’s needs and aspirations is key to creating experiences that delight you daily at work. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be, it is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity, and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the Consumer Department position listed below, both internally and externally.

Key Performance Areas

•  Gather and analyze market-related information from internal and external sources to generate insights that aid in decision-making and development of the consumer functional strategy.

• Gather and collate information related to competitors operating within the same market and global best practices related to the consumer business.

• Provide inputs to the pricing and commercial team based on market and competitor intelligence related to pricing and promotions.

• Continuously monitor market developments and events and periodically share the information with relevant teams within the consumer function.

• Identify market segments based on customer classification/ segmentation and potential.

• Develop the overall product and segment strategy for each product, proposition, and bundle.

• Develop the product and segment business plan including revenue plan and operational details of achieving revenue targets as per strategy.

• Review pricing strategy and guidelines received from the pricing team based on organization/functional strategy and targets.

• Review and approve the product capacity and product technology investment decisions based on current capacity and requirements shortfall.

• Monitor and analyze product performance, plan and execute product revenue campaigns and promotions

• Analyze revenue targets for respective products and segments.

• Define the overall structure of product portfolios to be used within each segment.

• Develop and maintain segment and product roadmaps.

• Design products based on the basic behavior of market segments and link product portfolio to the market segment.

• Develop business cases for new product development and enhancements for existing products. Socialize and obtain approvals for the product portfolio and strategy.

• Analyze the performance of the current segment & product portfolio and deliver new product specifications as well as enhancements and new features. Retire products with limited performance.

• Collate and analyze customer and product data to determine overall product performance.

• Compare the performance of the product concerning the forecasted performance defined in the business case.

• Report the performance of all products and segments periodically to relevant stakeholders.

• Provide proactive feedback to products and segments team related to product performance and suggest improvement opportunities to the current portfolio.

• Assist in the development of overall trends and insights regarding customer usage and spending behavior by generating trend reports/ performance reports and providing them to the products and segments team.

• Stakeholder Engagement: Build and maintain relationships with youth influencers, schools, and community organizations to enhance brand visibility and credibility.

• Content Creation and Communication: Coordinate with the brand and communications team to ensure brand messaging aligns with youth interests and trends.

Job requirements

Job Requirements (Education, Experience and Competencies)

Education

• A bachelor’s degree in business administration, Marketing and IT Qualification.

• Proficient with MS Office applications.

• Strong understanding of the telecommunications industry.

Experience

• At least 5 years’ experience in Marketing in a Telecommunications Environment

• At least 3 years’ experience in Product Management and Development.

How to apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 09^th Oct 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful, If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

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