IT Support Officer at Vision Fund Rwanda

Job Opportunity

IT Support Officer

‘’Make a difference to thousands in the land of a thousand hills’’

VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda.

VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so.

VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our safeguarding policy.

IT Support Officer

 Directly reporting to: Head of IT.

Major Responsibilities:

• Maintains and tracks known application errors or problems documentation and matches associated unresolved incidents against the same.
• Provide Application support (incident triage, analysis, resolution and closure) and business support (working directly with staff to address queries, provide reporting)
• Devises solutions or workarounds in response to incidents to ensure that the effect on service is minimized.
• For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Installs, upgrades and configures business applications as per required.
• Installing and configuring computer systems and peripherals
• Commissioning and installing new applications and customizing existing applications in order to make them fit for purpose;
• Providing the Technical expertise for the development of the specification of new IT equipment’s to be purchased.
• Testing the acquired equipment, ensuring quality assurance of supplied IT equipment and distribution
• Work Closely with the Core Banking Vendor, support staff and consultants for new application integrity;
• Provide the technical Support for the mandatory reporting process including developing and automating reports generation of various reports from database as per business need;
• Proving necessary training to the End users on the use of IT services.
• Perform any other duties as may be directed by the Manage

Special/Personal Abilities

• Determined personality with initiative, perseverance and motivated person
• Capacity and willingness to take responsibility
• Ready to comply and live up to and in accordance with the organization Ideals and Core Values
• Be a good communicator and able to maintain harmony in the team
• Able to lead daily devotion

Qualification and Experience

• Bachelor’s degree in Information Technology, Computer Engineering, Computer science.
• 3Years of experience in IT
• Experience in banking sector will be added advantage

How to apply

Should you wish to apply for this position, please go to the following link https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/IT-Support-Officer_JR36405-1. All applicants must apply using our online application system, CVs received via email or standard post will not be considered.

 If the aforementioned position speaks to you, send your updated application via the above mentioned Link by or before 13^th  October, 2024.

In case you face any challenges in applying, please let us know on: recruitment@vfcrwanda.rw (no applications will be accepted through this email).