Front Desk Officer at Kigali City

Duties and responsibilities:

• kindly receive CoK visitors, help them with their particular needs, and follow protocol;
• Plan client satisfaction surveys or polls on the City of Kigali's services;
• Follow up on complaints by service seekers and advise the institution on corrective measures; 
• Create and maintain mechanisms to track the effectiveness of customer service and service delivery;
• Make sure that service seekers are aware of the departments' services and that a needs checklist is available.
• Whenever necessary, respond to and/or reroute calls and emails;
• Incoming communication for the City of Kigali central secretariat should be received, recorded, and sent.
• Carry out any additional tasks outlined by your supervisor.

Minimum Requirements

Advanced Diploma in office management, communication, public relations with 0 Years of Experience in the Field

Bachelor's Degree in Communication, Public relations , Office Management, Customer Relations, Hospitality Management and Marketing with 0 Years of Experience in the Field

Competency and Key Technical Skills

• Integrity
• Exceptional problem-solving abilities and strong critical thinking abilities.
• Inclusiveness
• Accountability
• Communication
• Teamwork Player
• Professionalism
• Dedication to lifelong learning