Credit Recovery Manager at Muganga SACCO

POSITION NOTICE No. 01/06/2023

MUGANGA SACCO is a Rwandan savings and credit cooperative with its main office in the Kicukiro District of the city (KK 15 Rd, Kigali Silverback Mall, first floor). Its main goal is to help members save money and get low-interest loans, which will help them retain more of their membership by improving their socioeconomic conditions and promoting access to finance. It is a legally recognized SACCO that has been authorized by the National Bank of Rwanda (BNR) and registered with Rwanda Cooperative Agency (RCA).

Regardless of gender or other forms of prejudice, MUGANGA SACCO seeks to hire qualified and motivated individuals on a permanent basis for the job of Credit Recovery Manager.

1. RECRUITMENT DETAILS:

• Position:  Credit Recovery Manager
• Number of needed staff: One (1)
• Employment period: Open-ended period (Full-time)
• Working place: Head quarter  

2. JOB PURPOSE STATEMENT

The Credit Recovery Manager, who answers to the Director of Credit, is in charge of creating plans and mechanisms to maximize credit recovery from MUGANGA SACCO members. He or she must make sure that the Credit Recovery team provides a high-quality, business-focused, efficient, and cost-effective bespoke service that maximizes amounts recovered for members. He or she must also actively cultivate client relationships and marketing/business development opportunities. 

3. KEY RESPONSIBILITIES 

• To manage individual loans, the firm's debt collection service, acting for members in credit recovery cases, handling bulk volume credit recovery, as well as bespoke complex collection matters for businesses and individuals; to build, grow, and lead the credit recovery staff;
• Manage a membership portfolio while creating and sustaining new business prospects, seizing chances to market the services associated with credits that MUGANGA SACCO provides;
• increase and retain the firm's loan recovery customer base;
• Directly communicate with members, outside parties, and departmental colleagues to improve member outcomes while maximizing collection performance;
• Offer both internal and external guidance on technical and strategic matters relating to credit collection services and practices;
• possess a sufficient level of understanding of each member's situation, business, and background, as well as the needs of the client;
• Make sure that the MUGANGA SACCO policies and procedures are followed while managing write-offs and maintaining bad credit provisions;
• Reduce litigation for current members by working with colleagues throughout the firm to settle disagreements over contracts before to filing suit and handle contentious cases up until trial;
• Record every activity and provide a monthly report on members who are charged and those who are not. 

4. SKILLS & COMPETENCIES

• judgment to balance the risks of compliance and commercial credit recovery in order to produce favorable results
• Possibility of fostering positive working relationships with everyone inside the company Understanding of the essential legal criteria
• good database and MS Office skills
• Experience dealing with targets and short deadlines, along with strong negotiation and persuasion skills
• Team Player
• effective time management
• outstanding interpersonal and communication abilities
• Excellent leadership and communication abilities with the capacity to influence at all levels.
• outstanding organizational abilities
• able to multitask, effectively manage time, and remain composed under duress
• advanced accounting software knowledge.
• excellent knowledge of financing practices.
• high level of mathematics.
• It's crucial to have solid IT knowledge and skills.

5. KEY MEASURABLE GOALS

• Small NPL rate
• Ensure maximum credit recovery
• Design and routine revision of credit recovery techniques
• reduction of members who are not charged

6. REQUIREMENTS

• Having a bachelor's degree in accounting, business administration, banking, finance, law, or a related sector; 
• being a Rwandan between the ages of 35 and 45 (ID Required).

7. How to apply

Interested applicants should submit their applications (motivation letter, CV ,copy of required degree, other important documents and Maximum of 3 persons of professional references) to the Director General, Muganga SACCOnot later than 26/07/2023 at 5:00 PM on the following email address: apply@mugangasacco.rw

You can contact us by email at info@mugangasacco.rw with any questions or clarifications. 

Please be aware that only those who have been shortlisted for interviews will be contacted.

Done at Kigali, on 29/06/2023

Claudine UWAMBAYINGABIRE

Director General