Senior Human Resources Manager at Jhpiego

Overview

To provide management with strategic advice on HR services, policies, and procedures for the Rwanda Country Office, Jhpiego is looking for a Senior Human Resources Manager (SHRM). The SHRM will provide guidance to the government on all strategic HR activities, labor relations issues, HR initiatives, and the development and implementation of HR policies in conformity with Jhpiego standards and Rwandan labor law.  The Senior Human Resources Manager will support the implementation of the HR strategy and collaborate with the Country Director to provide Jhpiego Rwanda with comprehensive, expert, and employee-focused HR services.  The Rwanda Country Director is responsible for this role. The Human Resources Officer (HRO) and Human Resources Assistant (HRA) will be under the SHRM's supervision. The location of this position will be Kigali, Rwanda.
 

Responsibilities

General Human Resources: 25%

• Establish specific HR goals for the country office and identify and prioritize the nation's human resource (HR) needs to ensure compliance with HR policies, procedures, and standards.
• Create and update HR guidelines as needed to serve the company
• Ensure that compliance issues with company rules and best practices for human resources are resolved.
• Make that members of the country-level management team are familiar with and following country-specific HR policies.
• Provide country director with advice on all HR-related matters.
• Lead the creation of a career progression path for each job category in the Rwanda office in collaboration with senior management.
• Facilitate the processes for staff departure/exit
• Whenever necessary, communicate with the chief administrative officer and global human resources
• For guidance and due diligence, review all HR service contracts, such as medical insurance, pension plans, life insurance, etc.
• Manage the performance management procedures, such as the annual reviews, Performance Improvement Plans (PIP), and evaluations following the probationary period.

Compensation and Benefits: 20%

• To guarantee that the company is able to recruit and retain highly skilled workers, review the compensation and benefits policies for local citizens.
• Conduct a wage survey in conjunction with the HQ Human Resources Business Partner to ensure that salaries are competitive with the market and to provide recommendations for any necessary adjustments.
• With the assistance of human resource officers and the Senior Management Team (SMT), evaluate positions and salaries of individual employees in order to ensure internal equity.
• Maintain control over performance and annual merit raises.

Talent Acquisition/Recruitment: 15%

• To guarantee accurate applicant sourcing, collaborate with hiring managers and HR Officer(s) to assess staffing/business needs and identify precise role responsibilities and requirements.
• Job descriptions may be created, reviewed, and/or approved.
• Ensure that employment postings are placed in Rwanda using the relevant channels.
• oversee the hiring managers' guidance as necessary during the process of candidate evaluation, testing, interviews, and selection.
   

Orientation and Onboarding/ Learning and Development 15%

• Oversee the onboarding process and make sure it is dynamic and thorough to guarantee new hires receive a pleasant and thorough orientation.
• Ensure that procedures are in place so that new hires can participate in online orientation sessions.
• Give HROs direction and control over information gathering, recording, and sharing for learning purposes and investing in activities for knowledge management that are centered on people.
• Utilize HR data to make decisions and improve operations
• Discuss training needs analysis with HROs.
• Teach new managers and supervisors how to manage and supervise
   

Employee Relations 15%

• Cooperate closely with managers to resolve problems affecting new hires.
• Create and maintain a positive work atmosphere where employees feel comfortable talking about issues relating to their jobs.
• Guidance and support for personnel regarding disciplinary and grievance matters

Supervision (if applicable) 10%

• Provides direct reports with mentoring, coaching, and assistance as necessary.
• Establishes goals and targets for the assigned region and produces results
• While always seeking ways to deliver/improve the value delivered, the team expands its expertise to match with program and organizational direction.
• Oversees a productive team and offers constant criticism and performance evaluations.
• Evaluates, tracks, and effectively addresses and/or rewards team member performance
• Oversees personnel in accordance with all HR rules, regulations, and policies
• Enables the team to share knowledge, information, skills, and subject-matter expertise while ensuring prompt communication of issues and fostering positive working relationships with other functions and teams.
• Recruits for all positions to provide a highly qualified, diversified workforce with the essential skills to accomplish goals.

Required Qualifications

• Master's degree in human resources or business-related fields
• Professional Human Resources Management certification
• Membership with a recognized body as an HR professional.
• Eight (8) years minimum of advancement in the field of human resources
• Senior management advisory experience spanning at least five years.
• Preferably with an international organization, experience managing human resources activities in a mid-sized organization.
• Knowledge of HR practices - Deep understanding of national labor laws and trends
• Understanding of USAID policies, regulations, and practices
• Up to 25% of the time, a willingness to travel
• Possess the ability to act with tact, sensitivity, and respect for privacy.
• Effective time management abilities, a keen eye for detail, and the capacity to handle a lot of work quickly and effectively.
• Strong team player who is independent, self-starting, and highly motivated.
• Demonstrated ability to take initiative, link relevant work requirements, and foresee future events.
• Strong oral and written presenting and communication skills.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Understanding of the policies and practices of donors.