ICT Officer at Gicumbi District

I. Summary of Overall Role and Responsibilities 

The hospital's network must be always accessible to all users, and the ICT Officer is in charge of doing so.

II. Key Duties and Tasks 

• Integrate security, physical control solutions for all confidential data and systems; 
• Monitor performance and manage parameters to deliver quick replies to front-end users. 
• Maintain and troubleshoot any network and computer-related issues. 
• Determine user requirements and system functionality, and make sure ICT facilities satisfy these requirements. 
• Creating, planning, and implementing an ICT action plan with a budget 
• Developing and maintaining a cutting-edge, reliable, affordable, and always-available ICT infrastructure. 
• To ensure relationships with outside ICT businesses 
• To schedule hardware and software upgrades and security backups 
• To install computers, printers, and other peripheral devices 
• To manage requests for ICT equipment and toner as well as diagnose, repair, update, and maintain computers, printers, and other ICT equipment. 
• Establish a regular maintenance schedule for computers, printers, and other ICT devices. 
• Assist staff members in setting up and using audio-visual equipment for lectures, workshops, or training sessions. 
• Installing, maintaining, troubleshooting, and updating antivirus and application software. 
• Disposal of ICT equipment that is no longer in use. 
• Deliver efficient IT support to various departments on schedule. 
• To guarantee that software license regulations are followed. 
• Creating, in collaboration with HR, a defined user training program with the goal of enhancing knowledge, standards, and awareness of ICT applications. 
• To guarantee the accuracy, privacy, and security of departmental data
• To carry out other relevant tasks and obligations delegated by the supervisor. 
• Check the inventory of ICT equipment and organize its relocation in collaboration with the logistics officer. 

III. Traits 

Web-based learning, mobile learning, creativity and innovation skills, and educational networking collaborative, adaptable, available on calls and social media, and good will at work Quick user service delivery, flexibility to work overtime, and strong/good user communication are all priorities. 28 

IV. Key Performance Indicators 

• Mean Time to Detect and Repair (mean time from when an event is first reported and when it is resolved before a new support claim is made). 
• A server outage. 
• Developed and signed Service Level Agreements

Minimum Qualifications

• Advanced diploma in Computer Science, Information Management Systems, Information Technology (IT), Information and Communication TechnologyElectronics and Telecommunication Engineering with 0 Year of relevant experience
• Bachelor's Degree in Computer Science, Information and Communication Technology, Electronics and Telecommunication Engineering, Information Technology