Channel Analytics & Reporting at MTN Rwanda

About MTN Rwanda

The Mobile Money Channel analytics & reporting specialist is responsible to provide Channel Intelligence to key functions using effective and efficient reporting techniques. The role is required to make use of systems, tools and methodologies that enhance reporting capabilities on all Mobile Money channels (traditional and digital) and help make informed business decisions. The role works in an agile environment, in a project-based team structure, coordinating with managers and specialists to respond to business requirements by developing and deploying new age reporting solutions. Performs other duties as assigned by Head BI & Analytics.

Job Responsibilities

• Develop analytics to support Mobile Money sales channels (traditional – agents, freelancers, service centers, connect shops & digital – Momo App, website.etc) and to drive Sales Subscriber acquisition and increase revenues
• Develop commercial Models that deliver timely and action-oriented outputs that can drive commercial discussions for strategic decisions in the Mobile money sales channels.
• Support the development of strategic business plans, budgets, and forecasts.

• Define the implementation and business intelligence roadmaps for various Mobile Money products and services introduced in the Market.
• Preparation, Presentation, and Implementation of approved Mobile Money Sales Channel structure, commissions, and Channel Incentives ensuring Channel performance improvement and Channel Loyalty
• Data Mining and Segmentation and Data Analytics for Sales and distribution.
• Work with partner departments to provide external benchmarking of MTN’s performance within the market, highlighting opportunities to drive incremental revenue.
• Proper Market analysis and performance reporting of Non-Financial KPIs related to Channel Sales activities (float and cash distribution), Trade Activations, Gross Adds, Market Share, MoMo conversion rate, and other Key indicators showing key trends that will support sales strategy and decision making.
• Analyze the performance of Mobile Money sales channels and design strategies for permanent improvement.
• Improve operational efficiencies by formulating and implementing business processes.
• Driving standardization and consistency in reporting
• Weekly and Monthly reporting on Pricing, Commission, Market Share, Sales Channel and Quality of Customer.
• Tracking the performance of Revenue generating Agents, Merchants, Freelancers, and Channel Developers and suggesting performance improvement strategies
• Daily, weekly, and Monthly Analysis of Channel performance against regional targets for all Financial and Non-financial KPIs.

Job Requirements

Education:

• Degree/diploma in Business IT, Statistics, Data Visualization/reporting or related field.
• Post Graduate degree in a similar or related field is an advantage.

Experience:

• A minimum of 2 to 3 years total experience in Data Analytics / Engineering / Visualization is required.
• Experience in Fintech, banking or Telecom is preferred.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.
• Experience in data analysis and management, business performance management and BI within the Fintech industry
• Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management
• Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc.)
• Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges.

How to apply

All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials no later than 08th September 2023. Through the job application platform or send an email with requirements to: jobs2.RW@mtn.com.
We strongly encourage applications from women and/or individuals with disabilities.
Note: Only qualified applicants will be contacted within 14 days of their submission.
MTN Rwanda PLC is an equal-opportunity employer.