ATM Acquiring & Strategic Partnerships Officer - Payments at Bank Of Kigali

ATM Acquiring & Strategic Partnerships Officer - Payments

About Payments

The Payments team is focused on developing strategic partnerships to offer new, innovative digital products & services that provide additional customer value and generate non-funded revenues. We aim to grow digital payments and advance the digital transformation experience for our customers and their experience.

Do you want to help us redefine the way people bank? We're looking for energetic innovators and leaders who are flexible, curious, versatile, responsive and are ready to roll up their sleeves in a collaborative and productive environment. By joining our team, you will make a positive impact on our customers and the banking industry.

About the Job

The Payments team aspires to be a centre of excellence. To achieve this, the organization must excel at People, fostering a culture of continuous learning and growth, and nurturing a workforce that embodies our core values of excellence, integrity, and customer-centricity.

As the ATM Acquiring & Strategic Partnerships Officer at D-Bank, you will play a critical role in managing the bank's ATM acquiring business and establishing strategic partnerships to drive growth and enhance our financial services offerings. Leveraging your expertise in ATM acquiring and partnership development, you will be responsible for optimizing ATM networks, negotiating agreements, and collaborating with key stakeholders to expand our presence in the Banking Sector.

Are You?

• Are you experienced in banking Operations?

• Are you experienced in managing ATM and Acquiring Systems, including aspects like merchants, e-commerce, agency services, ATMs, payment gateways, and APIs?

• Are you experienced in generating and working with various reports?

• Are you experienced in relationship management within the industry or organization?

• Are you an excellent communicator with strong teamwork skills?

• Able to anticipate needs and solve problems proactively?

• Do you posses effective communication skills?

• Are you experienced in delivering effective presentations?

Key Responsibilities

• ATM and strategic Merchants recruitment – identify opportunity Areas for new merchants’ locations. Acquiring required merchants according to the set Merchant selection criteria & guidelines.

• Ensure minimum charge backs or zero from ATM and POS merchants.

• Merchant and Partners Contracting – ensuring that merchant/partners have contracts and ensures up-to-date information in the ATM portals and devices are well set-up and functional.

• Merchant Set-Up & Training – ensure all merchants are trained & certificated (all products and procedures).

• Merchant Loyalty Management - Business Development: advice merchants on general business management, relevance, and timing of cost to handle new growth, develop and train the merchants on the merchants’ value proposition based on their area of operation and nature of their business.

• ATM Performance & Risk Management and Routine Visitation – monitor ATMs vs. targets through: Reports on emerging issues and daily /weekly monthly, quarterly/annual performance report analysis, Customer feedback.

• Merchant Churn – identification of merchants for Closure, recover bank items & equipment and ensure branding material is removed.

• Be the primary contact person for acquiring products in your aria of coverage.

• Escalate and follow up issues affecting trade – real time system monitoring through your laptop/PC and promptly report any issues affecting operations and system downtimes.

• Maintaining required merchant standards to protect the Bank and Customers against any losses.

• Prompt reporting as requested.

Experience & Qualifications

• Bachelor Degree in Business Administration/ or related field from a recognized institution

• Knowledge of ATM acquiring systems, payment gateways, and merchant services. Experience in managing ATM networks and merchant relationships is highly beneficial.

• Demonstrated experience in developing and managing strategic partnerships with banks, payment processors, merchants, and other stakeholders in the payment ecosystem.

Job benefits

• Join a team that values your unique perspective and encourages collaboration. We foster an inclusive environment that highlights creativity, encourages curiosity, and celebrates success.

• Work in an inclusive and collaborative environment that highlights creativity, encourages curiosity, and celebrates success.

• Access to tools and technology necessary for creating meaningful customer experiences.

• We hire you for your skills, not just for a job. You can grow with us, gaining not only success in your role but also in your overall career.

• Enjoy a flexible work culture that allows for a healthy work-life balance.

• Take advantage of online and in-person learning and development opportunities to enhance existing skills or learn new ones.

• Collaborate with a design-focused team: Prepare to inspire others and be inspired.

Application Instructions

To submit an application, send us an email with your CV, portfolio link(s), and/or cover letter to dfcareers@bk.rw. For ease of identification, use the following template for your email header.

“Application for [ROLE] Q4 2024, [FIRSTNAME] [LASTNAME]”

For example, if your name is Katya Niyambo and you apply for the role of Full Stack Developer, your email header should read:

Application for Full Stack Developer Q4 2023, Katya Niyambo

Submissions will be considered through 3rd October 2023. Kindly share your application before then.