Manager, Telco Engagement - Payments at Bank Of Kigali

Manager, Telco Engagement - Payments

About the Job

The Payments team aspires to be a centre of excellence. To achieve this, the organization must excel at People, fostering a culture of continuous learning and growth, and nurturing a workforce that embodies our core values of excellence, integrity, and customer-centricity.

As Manager, Telco Engagement ****at D-Bank, you will lead and execute strategic initiatives aimed at enhancing relationships with telecommunications partners and driving the growth of our telecom products and services. Leveraging your expertise in telecommunications and relationship management, you will be responsible for identifying opportunities, negotiating agreements, and collaborating with key industry stakeholders to expand our reach and strengthen our market position.

Are You?

• Are you knowledgeable about the Rwandan financial services industry?

• Are you well-informed about domestic and global payment systems?

• Are you familiar with how electronic products like credit cards function?

• Are you versed in banking structure, policies, and procedures?

• Are you capable of describing core business processes in the banking industry?

• Are you well informed about recent developments in the financial industry?

• Are you knowledgeable about the banking services and products?

Key Responsibilities

• Drive Mobile Money Products adoption among

• Marketing of Mobile Money (e-money) services bank-wide.

• Offer Mobile Money (e-money) products marketing support to Branches and help solicit new customers through sign-on.

• Develop a close relationship with Telcos and e-money issuers to grow Bank’s share of the industry’s e-money float.

• Develop a close relationship with Customer Experience Officers and RMs to assist in creating a good competitive environment for the bank.

• Ensure customer enquiries and feedbacks on mobile money issues are attended to within specified turnaround times.

• Product presentations to customers on joint marketing calls with RMs

• Offer product training for internal Customers, Operational Support Groups and Relationship Managers.

• Preparing training slides, learning materials and process manuals for all card products being developed.

• Develop a plan to manage calls to solicit new accounts by establishing a source of referrals, such as branch managers, existing customers, and cold calling.

• Ensure the bank’s standards and operational guidelines are adhered to by merchants.

• Offer first line product support to branches always ensuring continuous service availability.

• Preparing various reports as directed by the Head, Payments Products

Experience & Qualifications

• 4-7 years in banking operations / Payments & marketing or Telcom

• Experience in strategic planning and the ability to align telco engagement strategies with the company's overall business objectives.

• Demonstrated ability to achieve measurable results and meet targets related to telco engagement and partnerships.

• Specific experience in telco engagement is crucial. This includes negotiating and managing partnerships with telecommunications companies, understanding their business models, and optimizing relationships for mutual benefit.

• Strong communication skills, both written and verbal, are crucial. You will be working with various teams and stakeholders, so the ability to convey technical information clearly is important.

Job benefits

• Join a team that values your unique perspective and encourages collaboration. We foster an inclusive environment that highlights creativity, encourages curiosity, and celebrates success.

• Work in an inclusive and collaborative environment that highlights creativity, encourages curiosity, and celebrates success.

• Access to tools and technology necessary for creating meaningful customer experiences.

• We hire you for your skills, not just for a job. You can grow with us, gaining not only success in your role but also in your overall career.

• Enjoy a flexible work culture that allows for a healthy work-life balance.

• Take advantage of online and in-person learning and development opportunities to enhance existing skills or learn new ones.

• Collaborate with a design-focused team: Prepare to inspire others and be inspired.

Application Instructions

To submit an application, send us an email with your CV, portfolio link(s), and/or cover letter to dfcareers@bk.rw. For ease of identification, use the following template for your email header.

“Application for [ROLE] Q4 2024, [FIRSTNAME] [LASTNAME]”

For example, if your name is Katya Niyambo and you apply for the role of Full Stack Developer, your email header should read:

Application for Full Stack Developer Q4 2023, Katya Niyambo

Submissions will be considered through 3rd October 2023. Kindly share your application before then.