Telco Product Development Officer - Payments at Bank Of Kigali

Telco Product Development Officer - Payments

About Payments

The Payments team is focused on developing Develop strategic partnerships to offer new, innovative digital products & services that provide additional customer value and generate non-funded revenues. We aim to grow digital payments and advance the digital transformation experience for our customers and their experience.

Do you want to help us redefine the way people bank? We're looking for energetic innovators and leaders who are flexible, curious, versatile, responsive and are ready to roll up their sleeves in a collaborative and productive environment. By joining our team, you will make a positive impact on our customers and the banking industry.

About the Job

The Payments team aspires to be a centre of excellence. To achieve this, the organization must excel at People, fostering a culture of continuous learning and growth, and nurturing a workforce that embodies our core values of excellence, integrity, and customer-centricity.

As Telco Product Development Officer at D- Bank , you will play a pivotal role in the development and enhancement of telecommunications products and services within D-Bank. Leveraging your expertise in telecommunications and product management, you will be responsible for driving innovation, improving customer communication channels, and ensuring the bank's telecommunications infrastructure meets the highest standards of security and efficiency.

Are You?

• Do you possess telecommunication Knowledge

• Are you a strategic Thinker?

• Are you innovative in your approach to tasks and problem-solving?

• Do you possess the necessary technical skills?

• Are you experienced with cross-functional collaboration?

• Do you believe you have a strong sense of business acumen?

• Are you committed to maintaining a customer-centric approach?

• Are you confident in your communication skills?

Key Responsibilities

• Develop and implement a telecommunications strategy that aligns with the bank's overall business objectives, ensuring secure and efficient communication solutions.

• Oversee the development of voice and data services, including internet banking, mobile banking, and telephony services, to meet customer needs.

• Manage the bank's telecommunications network infrastructure, ensuring reliability, scalability, and security.

• Enhance customer communication channels, such as SMS alerts, email notifications, and customer support hotlines, to improve customer engagement and support.

• Oversee telecommunications aspects of ATM networks, card processing, and payment gateways to ensure seamless transactions for customers.

• Implement robust data security measures to protect sensitive customer information and transactions.

• Ensure that telecommunications services and infrastructure comply with relevant banking regulations and industry standards.

• Manage relationships with telecommunications vendors and service providers to negotiate contracts and ensure quality services.

• Develop and maintain telecommunications disaster recovery plans to ensure business continuity in case of network disruptions.

• Monitor and optimize telecommunications costs, including vendor contracts and data usage, to manage expenses effectively.

• Drive the development of digital banking solutions, including mobile apps and online banking platforms, to enhance customer convenience.

• Utilize data analytics to gain insights into customer behaviour and preferences, informing product development and marketing strategies.

• Enhance customer support systems, including call centers and online chat support, to provide efficient and responsive assistance to customers.

• Collaborate with cybersecurity teams to protect the bank's telecommunications infrastructure from cyber threats and vulnerabilities.

• Stay informed about emerging telecommunications technologies and trends to identify opportunities for innovation and improvement.

• Prepare and submit compliance reports to regulatory authorities as required.

• Collaborate with IT, marketing, and other relevant departments to ensure seamless integration of telecommunications solutions with other banking services.

• Provide training and guidance to bank staff on the use of telecommunications systems and services.

Experience & Qualifications

• A Bachelor's degree in Telecommunications, IT, or a related field is preferred.

• Relevant telecommunications certifications are a plus

• 3-4 years of ****experience in telecommunications, particularly in product development.

• Basic understanding of banking operations, regulations, and customer needs.

• Proven experience in managing telecommunications projects.

• Familiarity with telecom technologies and their integration into banking services.

• Strong communication skills to collaborate with banking teams, Stakeholders and convey technical information.

• A focus on meeting customer expectations and gathering customer feedback.

• Telecom experience, especially in product development

Job benefits

• Join a team that values your unique perspective and encourages collaboration. We foster an inclusive environment that highlights creativity, encourages curiosity, and celebrates success.

• Work in an inclusive and collaborative environment that highlights creativity, encourages curiosity, and celebrates success.

• Access to tools and technology necessary for creating meaningful customer experiences.

• We hire you for your skills, not just for a job. You can grow with us, gaining not only success in your role but also in your overall career.

• Enjoy a flexible work culture that allows for a healthy work-life balance.

• Take advantage of online and in-person learning and development opportunities to enhance existing skills or learn new ones.

• Collaborate with a design-focused team: Prepare to inspire others and be inspired.

Application Instructions

To submit an application, send us an email with your CV, portfolio link(s), and/or cover letter to dfcareers@bk.rw. For ease of identification, use the following template for your email header.

“Application for [ROLE] Q4 2024, [FIRSTNAME] [LASTNAME]”

For example, if your name is Katya Niyambo and you apply for the role of Full Stack Developer, your email header should read:

Application for Full Stack Developer Q4 2023, Katya Niyambo

Submissions will be considered through 3rd October 2023. Kindly share your application before then.