Job Opportunities at Virunga Express Ltd

Company: Virunga Express Ltd

Job Type: Full-time 

About Us

VIRUNGA EXPRESS Ltd is a leading passenger transportation company dedicated to providing safe, efficient, and reliable services to our valued customers. To support our continued growth, we are searching for a dedicated and experienced Operations Assistant to assist Operations Director in leading and optimizing our operational processes. 

Job Title: Operations Assistant

1. Job Description:

As an Operations Assistant, you will be responsible for planning; organizing and coordinating all transport activities as well as other activities relating to other products offered by the institution. Key responsibilities include: 

Operational Leadership:

• Provide strategic leadership to the operations team,
• Guarantee good market penetration and ensure the development of turnover,
• Ensure automation and all systems in place are working properly
• Supervise and guide team members, promote a culture of accountability and continuous improvement.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality. 

Scheduling and Logistics:

• Develop and manage efficient driver and vehicle scheduling to optimize routes and meet customer demands.
• Ensure the timely deployment of vehicles and drivers to meet daily operational requirements.
• Monitor and adjust schedules as needed to accommodate changes, delays, or emergencies.

Safety and Compliance:

• Oversee and enforce safety protocols, compliance with regulations, and company policies.
• Implement and maintain rigorous safety training programs for drivers and staff.
• Collaborate with relevant authorities to ensure adherence to local transportation regulations.

Customer Service and Communication:

• Ensure a customer-centric approach by addressing passenger inquiries, concerns, and complaints.
• Maintain open and effective communication channels with drivers, staff, and customers.
• Identify opportunities for service enhancements based on customer feedback. 

Data Analysis and Reporting:

• Analyze operational data to identify trends, areas for improvement, and opportunities for growth.
• Generate comprehensive reports to track key performance metrics and operational efficiency. 

The interested candidates should fulfills the following:

• Bachelor’s Degree in Business Information Technology (BIT) or related disciplines with IT background is an advantage.
• Familiar with transport operations and related policies, legal and regulatory framework
• Management capacity, self-initiated, analytical-minded, able to handle multi-tasks under tight schedule
• Good risk management and compliance awareness
• Excellent problem solving and analytical skills
• Strong communication and interpersonal skills with good command of both spoken and written English and French
• Proficient in computer applications, such as MS Word, Excel, PowerPoint 

2. Job Title: Security and Safety Manager

 

Job Description:

The role of a Security and Safety Manager in VIRUNGA EXPRESS Ltd is critical to ensuring the safety and well-being of passengers, employees, and assets. The manager is responsible for overseeing various aspects of security and safety operations. Below are the key responsibilities and tasks associated with this role: 

Security Planning and Implementation:

• Develop and implement comprehensive security plans and procedures for passenger terminals, vehicles, and other company facilities.
• Monitor security systems, such as surveillance cameras and access control, to detect and prevent security breaches.
• Planning and executing preventive maintenance schedules for all vehicles in the fleet.
• Oversee and coordinate the repair and maintenance of vehicles, ensuring compliance with safety standards and regulations.
• Collaborate with suppliers and vendors to source quality parts and services.
• Maintain accurate records of all maintenance and repair activities.
• Generate comprehensive reports to track key performance metrics and maintenance efficiency. 

Emergency Preparedness:

• Establish and maintain emergency response protocols to address various situations, including accidents, natural disasters, and security incidents.
• Conduct drills and training programs to ensure employees are prepared for emergency situations. 

Risk Assessment and Mitigation:

• Identify potential security and safety risks and vulnerabilities within the company's operations.
• Develop strategies to mitigate risks and enhance security measures.

Regulatory Compliance:

• Stay up-to-date with relevant laws, regulations, and industry standards related to passenger safety and security.
• Ensure the company's compliance with all applicable safety and security requirements.

Incident Investigation:

• Investigate security breaches, accidents, and safety incidents to determine root causes and implement corrective actions.
• Maintain detailed incident reports and documentation.

Security Personnel Management:

• Recruit, train, and supervise security personnel, including security officers, to ensure proper staffing levels and competence.
• Develop and enforce security and safety policies and procedures for security staff.

Communication and Collaboration:

• Establish effective communication channels with Police, Rura, Emergency services, and relevant stakeholders.
• Collaborate with other departments, such as operations and maintenance, to integrate security and safety measures into daily operations.

Security Technology Integration:

• Evaluate and implement advanced security technologies, such as access control systems, biometrics, and threat detection systems.
• Ensure the proper functioning of security equipment and systems.

Security Audits and Assessments:

• Conduct regular security audits and assessments to evaluate the effectiveness of security measures.
• Make recommendations for improvements based on audit findings.

Crisis Management:

• Develop crisis management plans for responding to major incidents and disruptions.
• Coordinate crisis response efforts and communication with relevant authorities.

Passenger Education and Awareness:

• Develop and implement passenger safety and security awareness programs.
• Provide information to passengers on safety procedures and emergency protocols.

Reporting:

• Provide regular reports to senior management on security and safety performance, incidents, and improvements.

Continuous Improvement:

• Continuously assess and improve security and safety measures based on industry best practices and emerging threats. 

A Security and Safety Manager plays a pivotal role in safeguarding the well-being of passengers and maintaining the integrity of the passenger transportation company's operations. This position requires a strong commitment to safety, attention to detail, and the ability to adapt to evolving security challenges and regulations. 

The interested candidates should fullfills the following:

• Bachelor’s Degree in Business Administration (BBA) or related disciplines with IT, mechanics and vehicles maintenance background is an advantage.
• Proven experience in a security or safety-related role, preferably in the transportation industry.
• Familiar with transport operations and related policies, legal and regulatory framework
• Strong knowledge of safety and security procedures, protocols, and best practices.
• Excellent communication and problem-solving skills.
• Ability to remain calm and composed under pressure.
• Attention to detail and a proactive approach to safety.
• Relevant certifications and training in security and safety are a plus.
• Strong communication and interpersonal skills
• Proficient in computer applications, such as MS Word, Excel, PowerPoint

To apply, please submit your application documents to virunga.recruitment@gmail.com before October 21^th, 2023 with the subject line “Security and Safety Manager Application - [Your Names]."

NOTE: All documents must be combined and in PDF Format. Only shortlisted candidates will be contacted.