2. JOB TITLE: Technician
DEPARTMENT: OPERATIONS
REPORTS TO: SUPERVISOR
RESPONSIBLE FOR: Riggers
I. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1. RAN Installation and Commissioning
- Install Radio Access Network (RAN) equipment, including antennas and base stations.
- Ensure proper mounting, cabling, and grounding of RAN components.
- Perform site surveys to assess installation requirements.
- Configure and initialize RAN equipment to ensure functionality.
- Conduct tests and troubleshoot any issues.
- Collaborate with engineering teams for seamless RAN operation.
- Have Experience on Ericsson Equipment
- Familiarity with Ericsson projects processes is an added value.
- Have EHS related certificates.
2. Microwave Installation and Commissioning
- Install Microwave (MW) communication equipment, such as dishes and transceivers.
- Align MW links for optimal signal strength and reliability.
- Conduct safety checks during MW installation and Commissioning
- Commission and test Microwave links to establish connectivity.
- Optimize MW links for data transmission and reliability.
- Document commissioning results and maintain records.
- Have Experience on Ericsson Equipment (ML6600, MLTN, etc....)
- Familiarity with Ericsson projects processes is an added value.
- Have EHS related certificates.
3. Documentation and Reporting:
- Maintain detailed records of installations, configurations, and maintenance activities.
- Prepare regular reports on network performance and equipment status.
4. Safety Compliance:
- Adhere to safety protocols and guidelines during installations and maintenance.
- Identify and report safety hazards to ensure a safe working environment.
5. Team Collaboration:
- Collaborate with cross-functional teams, including engineers and network architects, to achieve network objectives.
- Provide technical support and knowledge sharing with team members.
6. Customer Support:
- Assist in addressing customer inquiries and concerns related to network performance.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
7. Continuous Learning:
- Stay updated with the latest telecom technologies and industry trends.
- Participate in training programs to enhance technical skills and knowledge.
II. EXPERIENCE, REQUIREMENTS / QUALIFICATION
- A degree or diploma in telecommunications, electronics, or a related field is preferred.
- Knowledge of telecom protocols and equipment from various vendors.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
- Ability to work independently and in challenging environments.
- Willingness to adhere to safety guidelines and protocols.
3. JOB TITLE: TEAM LEADER-SUPERVISOR
DEPARTMENT: OPERATIONS
REPORTS TO: PROJECT MANAGER
RESPONSIBLE FOR: TECHNICIANS/RIGGERS
I. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1. Team Leadership:
- Lead and supervise a team of Technicians, Riggers, providing guidance, coaching, and support.
- Coordinate team schedules and assignments to ensure efficient workflow.
- Foster a collaborative and productive work environment within the telecom team.
2. Project Management:
- Plan, organize, and oversee the execution of RAN and MW installations and commissioning. · Monitor project timelines, budgets, and resources to ensure successful project completion.
- Report project progress and issues to upper management.
3. Technical Expertise:
- Serve as a subject matter expert in telecom technologies, including RAN, MW, IP routers, and switches.
- Assist team members in troubleshooting complex technical issues.
- Stay updated on industry trends and emerging technologies relevant to telecom.
- Have Experience on Ericsson Equipment
- Familiarity with Ericsson projects processes is an added value.
- Have EHS related certificates.
4. Quality Assurance:
- Ensure that telecom installations and commissioning activities meet industry standards and company quality benchmarks.
- Conduct regular audits and inspections to verify the integrity of telecom equipment and infrastructure.
- Implement corrective actions and improvements as needed.
5. Documentation and Reporting:
- Maintain accurate records of equipment inventory, maintenance activities, and project documentation.
- Generate reports on team performance, project status, and network health.
- Communicate findings and recommendations to upper management.
6. Cross-functional Collaboration:
- Collaborate with cross-functional teams, including engineers, optimization teams, and network security specialists.
- Work together to resolve network issues, optimize performance, and enhance security measures.
II. OTHER DUTIES AND RESPONSIBILITIES
1. Team Management:
- Supervise a team of technicians, providing guidance, training, and performance evaluations.
- Schedule and assign tasks to ensure adequate coverage and response times.
2. Network Maintenance:
- Monitor network performance and troubleshoot issues to minimize downtime.
- Coordinate with network engineers for upgrades and repairs.
3. Customer Support:
- Address customer inquiries and complaints, ensuring timely resolution.
- Collaborate with customer support teams to maintain high customer satisfaction.
4. Quality Assurance:
- Implement and enforce quality control measures to maintain network reliability.
- Conduct regular audits and performance assessments.
5. Technical Expertise:
- Stay updated on industry trends and emerging technologies.
- Provide technical expertise and support to the team as needed.
6. Documentation:
- Maintain accurate records of network configurations, repairs, and maintenance activities.
7. Safety and Compliance:
- Ensure adherence to safety protocols and industry regulations.
- Manage compliance with local and federal telecommunications laws.
III. EXPERIENCE, REQUIREMENTS / QUALIFICATION
- A degree or diploma in telecommunications, electronics, or a related field is preferred.
- Proven experience in a telecom industry with a track record of successful project management.
- Strong technical knowledge of telecom protocols and equipment from various vendors.
- Excellent leadership, problem-solving, and analytical skills.
- Effective communication and teamwork abilities.
- Ability to work independently and in challenging environments.
- Commitment to adhering to safety guidelines and protocols.
