Front Desk Officer at IPRC Kigali

    Promote a good image of the institution through efficient Front Desk services.
    Receive and direct visitors to the people and offices they desire to see or go to;
    Respond to enquiries that come in form of telephone queries and physical inquiries courteously;
    Create and maintain a front desk log/record book of all visitors by recording their relevant basic data; 
    Listen to visitors complaints or concerns and work to resolve their issues through the right channels;
    Identify and assess visitors needs to achieve satisfaction;
    Provide periodic report as required;
    Perform any other task assigned by his/her supervisor related to his/her responsibilities.

Minimum Qualifications

• Advanced Diploma in Office Management

  0 Year of relevant experience

• Bachelor's Degree in Communication

  0 Year of relevant experience

• Bachelor's Degree in Office Management

  0 Year of relevant experience

• Advanced Diploma in Communication

  0 Year of relevant experience

• Advanced Diploma in Public Relations

  0 Year of relevant experience

• Advanced Diploma in Marketing

  0 Year of relevant experience

• Advanced Diploma in Customer Relations

  0 Year of relevant experience

• Bachelor's Degree in Marketing

  0 Year of relevant experience

• Bachelor's Degree in Hospitality Management

  0 Year of relevant experience

• Advanced Diploma in Hospitality management

  0 Year of relevant experience

• Bachelor's Degree in Customer Relations

  0 Year of relevant experience

• Advanced Diploma( A1) in Marketing

  0 Year of relevant experience

• Advanced Diploma( A1) in Customer Relations

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Digital literacy skills

• Knowledge of customer service practices

• Ability to build partnership and create connections with stakeholders to support the sector’s digital transformation

• Time Resource management skills

• Risk Resource management skills

• Good analytical skills, ability to do prioritization, effectively manage time

• Ability to work with non-technical team and translate content into multimedia products in formats including, but not limited to, video, audio, graphics, digital animations, and HTML

• Knowledge of customer care satisfaction

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Demonstrate exceptional skills in sales, customer relations, and problem solving

• Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;

• Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

• Excellent team work, leadership and coaching skills with strong ability to manage and motivate a team towards delivering resume

• Ability to deliver multiple results simultaneously;

• Creative, proactive, customer focused, solutions led and outcome driven Skills

• Ability to really listen to customers

• Ability to handle surprises

• Digital literacy skills; Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage

• Customer services skills

• Energetic optimistic approach to all possible problems

• Good team working skills, time management and decision making skills;

• Organizational and Customer Skills

• Good organisational and time-management skills

• Dependable and result-oriented

• Ability to communicate messages in a consistently effective, timely and engaging manne

• Deliver Results for Clients: Proactively addressing clients stated and unstated needs.

• Analytical, decisive and results oriented