Systems Engineer at Irembo

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer product, IremboGov, has enabled Rwandan citizens and foreigners to access over 100 public services online through a one-stop-shop platform. To date, we have made over 20M+ transactions through our platforms. We have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

About You and the Role
As a Systems Engineer, you will be part of the infrastructure team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. You will support building and scaling great infrastructure that supports smooth product releases and champions performance, reliability, and security. You will also work closely with all Irembo departments on building great products. The team is responsible for the activities of the infrastructure unit inside the Engineering Team.

What you will do:

• Support with designing, implementing, and maintaining our growing hardware and software network, firewalls, and server infrastructure.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Maintain high uptime of networks and server devices.
• Monitor and test application performance for potential bottlenecks, support with identifying possible solutions and work with developers to implement those fixes.
• Implement security backup and redundancy strategies.
• Support with writing and maintaining custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Participate in the design of information and operational support systems.
• Provide 2nd and 3rd level support.
• Liaise with vendors and other IT personnel for problem-solving.
• Provide monitoring observability to help proactively identify long-term trends for capacity planning, detect outages, service degradations, and bugs, and reduce the time to solve
• Manage incidents relevant to infrastructure.

You will be a great fit if you have:

• 2-3 years experience overseeing the design, development, and implementation of software systems, applications, and related products.
• Proven hands-on experience managing and administrating NGFWs from different vendors - Fortinet, Cisco, Juniper, Sophos, F5, etc.
• Network certifications from hardware vendors are a plus, such as CCNA, CCNP, etc.
• Solid networking knowledge (OSI network layers, TCP/IP).
• Hands-on experience with monitoring, network diagnostic, and network analytics tools. Knowledge of Grafana, Prometheus, and Nagios is a plus.
• Experience in programming with Python or shell scripting is a plus.
• Analytical and problem-solving ability.
• Teamwork skills and the ability to feel comfortable working with different teams and the organisation’s partners.
• Good project management skills.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Solid scripting and Configuration Management skills are good Pluses.
• University degree in Computer Science or a related subject or equivalent experience.
• Excellent written, oral, and interpersonal communication skills. 

Benefits 

Employee savings plan

• A voluntary saving scheme plan where the company matches your savings up to 5% of your Net salary.

Mental health support

• Access to mental health support and therapy sessions with licensed therapists through a renowned mental wellness platform.

Medical insurance

• Medical cover for you and your family includes access to dental care, ophthalmology services, maternity, chronic diseases, congenital malformation, and more in Rwanda, Uganda, Kenya, and India. Note that the law requires a 10% co-pay from the employee on outpatient services only.

Learning and development (L&D)

• We encourage self-driven professionals who want to learn and grow their knowledge and experience. A budget is allocated to you to access your professional development opportunities.

Other benefits

• Breakfast, lunch, and beverages (tea, coffee) at work.
• Annual fitness membership at pre-selected good-quality facilities across Kigali.
• Interest-free salary advances.
• Annual paid leave - 21 days.
• Annual performance bonus based on the performance and profitability of the company.
• The 13th check equals your net salary paid in December and is calculated/prorated based on your start date.
• Hybrid work Policy and flexible hours.

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline

• November 12, 2023

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.